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Springer Handbook of Automation pp 559–569Cite as

Service Automation

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Abstract

A fast and effective industrial service, supporting plants with a broad spectrum of assistance from preventive maintenance to emergency repair, rests on two legs: the physical transport of people and equipment, and the provision of the vast variety of information required by service personnel. While the automation of physical movement is limited, data management for efficient servicing, including optimized logistics for transport, is increasingly expanding throughout the service industry.

This chapter discusses the basic requirements for the automation of service and gives examples of how the challenging issues involved can be solved.

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Abbreviations

ABB:

Asea Brown Boveri

CSU:

customer support unit

DC:

direct-current

GPS:

global positioning system

I/O:

input/output

IT:

information technology

MCC:

motor control center

OEM:

original equipment manufacturer

OMS:

order managements system

PSC:

product services center

RC:

remote control

RC:

repair center

RFID:

radiofrequency identification

SCADA:

supervisory control and data acquisition

WMS:

warehouse management system

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Author information

Authors and Affiliations

  1. Corporate Strategy, ABB Asea Brown Boveri Ltd., Affolternstrasse 44, 8050, Zurich, Switzerland

    Friedrich Pinnekamp PhD

Authors
  1. Friedrich Pinnekamp PhD
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Correspondence to Friedrich Pinnekamp PhD .

Editor information

Editors and Affiliations

  1. PRISM Center, and School of Industrial Engineering, Purdue University, 315 N. Grant Street, 47907, West Lafayette, IN, USA

    Shimon Y. Nof

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© 2009 Springer-Verlag Berlin Heidelberg

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Pinnekamp, F. (2009). Service Automation. In: Nof, S. (eds) Springer Handbook of Automation. Springer Handbooks. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-78831-7_33

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  • DOI: https://doi.org/10.1007/978-3-540-78831-7_33

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-78830-0

  • Online ISBN: 978-3-540-78831-7

  • eBook Packages: EngineeringEngineering (R0)

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