Abstract
Government agencies currently experience increasing pressure to document benefits from spending on eGovernment efforts. Hence, structured methods for benefits management (BM) are being developed. However, hardly any studies have investigated how such approaches are used and experienced. This study addresses this practice-research gap by reporting a study of a project involving 30 Norwegian government agencies using a common BM approach.A questionnaire was answered by project managers. Results show that that some 80 % of the managers considered their early quantifications of expected benefits to be realistic. Further, the managers found the approach useful. They felt projects became more focused, and expect to continue working with a BM approach. While the benefits that were identified and quantified in the reported projects represent estimates and not measurements, this study shows that BM can be useful – and even welcomed – in eGovernment projects and that demonstrating benefits from such projects can be accomplished.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Eynon, R.: Breaking Barriers to eGovernment: Overcoming obstacles to improving European public services. In: DG Information Society and Media. European Commission, p. 90 (2007)
EC, eGovernment Economics Project. Measurement Framework Compendium, E. Commission (ed.) DG Information Society and Media, p. 83 (2006)
Lau, E.: Proposed outline for assessing e-government benefits. OECD, p. 15 (2006)
Irani, Z., et al.: Evaluating e-government: learning from the experiences of two UK local authorities. Information Systems Journal 15(1), 61–82 (2005)
Flak, L.S., Rose, J.: Stakeholder Governance: Adapting Stakeholder Theory to the e-Government Field. Communications of the Association for Information Systems 16, 642–664 (2005)
Scholl, H.J.: Involving Salient Stakeholders: Beyond the Technocratic View on Change. Action Research (AR) 2(3), 281–308 (2005)
EU, i2010 eGovernment Action Plan: Accelerating eGovernment in Europe for the Benefit of All. Commission of the european communities: Brussels, p. 12 (2006)
Ministry_of_Modernization, eNorway 2009- The Digital Leap. Oslo (2005)
KS, eKommune 2009 - Det Digitale Spranget. KS: Oslo. p. 38 (2005)
Boyne, G.A.: Sources of public service improvement: A critical review and research agenda. Journal of Public Administration Research and Theory 13(3), 367–394 (2003)
Ward, J., Daniel, E.: Benefits Management. In: Delivering Value from IT Investments. Wiley, Chichester (2006)
Remenyi, D., Sherwood-Smith, M., White, T.: Achieving maximum value from information systems; a process approach. Wiley Series in Information Systems. John Wiley & Sons Ltd., Chichester (1997)
Päivarinta, T., Dertz, W., Flak, L.: Issues of Adopting Benefits Management Practices of IT Investments in Municipalities: A Delphi Study in Norway. In: HICSS 40. IEEE, Hawaii (2007)
Flak, L.S., Eikebrokk, T.R., Dertz, W.: An Exploratory Approach for Benefits Management in e-Government: Insights from 48 Norwegian Government Funded Projects. In: 41st Annual Hawaii International Conference on System Sciences 2007. IEEE CNF, Big Island (2007)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Flak, L.S., Grönlund, Å. (2008). Managing Benefits in the Public Sector. Surveying Expectations and Outcomes in Norwegian Government Agencies. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds) Electronic Government. EGOV 2008. Lecture Notes in Computer Science, vol 5184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85204-9_9
Download citation
DOI: https://doi.org/10.1007/978-3-540-85204-9_9
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-85203-2
Online ISBN: 978-3-540-85204-9
eBook Packages: Computer ScienceComputer Science (R0)