Abstract
In today’s fast changing business environment flexible Process Aware Information Systems (PAISs) are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility in large PAISs usually leads to less guidance for its users and consequently requires more experienced users. To allow for flexible systems with a high degree of support, intelligent user assistance is required. In this paper we propose a recommendation service, which, when used in combination with flexible PAISs, can support end users during process execution by giving recommendations on possible next steps. Recommendations are generated based on similar past process executions by considering the specific optimization goals. In this paper we also evaluate the proposed recommendation service, by means of experiments.
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Schonenberg, H., Weber, B., van Dongen, B., van der Aalst, W. (2008). Supporting Flexible Processes through Recommendations Based on History. In: Dumas, M., Reichert, M., Shan, MC. (eds) Business Process Management. BPM 2008. Lecture Notes in Computer Science, vol 5240. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85758-7_7
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DOI: https://doi.org/10.1007/978-3-540-85758-7_7
Publisher Name: Springer, Berlin, Heidelberg
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