Abstract
This paper is based on the experiences of a research project with the aim to develop modeling and assessment readiness for IT companies. As a part of the project, process assessments for process improvement purposes were performed in some of the participating companies. This paper describes the background of applying process reference model based assessment and modeling of the processes for the same process instance. Some findings and experiences based on an industry case are documented. We also discuss how these approaches could be combined in an efficient way.
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Barafort, B., Jezek, D., Mäkinen, T., Stolfa, S., Varkoi, T., Vondrak, I. (2008). Modeling and Assessment in IT Service Process Improvement. In: O’Connor, R.V., Baddoo, N., Smolander, K., Messnarz, R. (eds) Software Process Improvement. EuroSPI 2008. Communications in Computer and Information Science, vol 16. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85936-9_11
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DOI: https://doi.org/10.1007/978-3-540-85936-9_11
Publisher Name: Springer, Berlin, Heidelberg
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