Abstract
Although there are differences between the Lean and Six Sigma approaches as well as the difference between a manufacturing and services environment, there were also some key learnings demonstrated. Certainly some of the key issues uncovered is that clear objectives combined with accurately set parameters and data gathering aligned with stakeholder buy-in is key to the success of a project of this nature. The implications and strategy adopted by the services company are borne out with the results as outlined in this study and further supports the deployment of a carefully thought through L6S programme within services supply chains.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bendell, T.: Qualityworld – What is Six Sigma? The Chartered Quality Institute, London (2000)
Brook, Q.: Six Sigma and Minitab – A Tool Box Guide for Managers. Black Belts and Green Belts QSB Consulting Ltd. (2004)
George, M.: The Six Sigma Way. McGraw-Hill, New York (2000)
Geroge, M.: Lean Six Sigma For Service. McGraw-Hill, New York (2003)
Christopher, M.: Logistics and Supply Chain Management – Strategies for Reducing Cost and Improving Service, 2nd edn. Financial Times Pitman, London (1998)
Porter, M.: Competitive Advantage: Creating and Sustaining Superior Performance. Free, London (1998)
Ross, D.F.: Distribution: Planning and Control. Chapman & Hall Materials Management/ Logistics Series, Boca Raton (1995)
Donnelly, T., Mellahi, K., Morris, D.: European Business Review. Bradford 14(1), 30 (10 pages) (2002)
Van Weele, A.: Purchasing and Supply Chain Management: Analysis, Planning and Practice, 3rd edn. Thomson Learning, London (2002)
Walters, D.: Operations Strategy. Palgrave Macmillan, Basingstoke (2002)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Fraser, N., Fraser, J. (2008). Lean Six Sigma Applied to Supply Chains within a Services Organisation – A Practical Solution. In: Lytras, M.D., et al. The Open Knowlege Society. A Computer Science and Information Systems Manifesto. WSKS 2008. Communications in Computer and Information Science, vol 19. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-87783-7_57
Download citation
DOI: https://doi.org/10.1007/978-3-540-87783-7_57
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-87782-0
Online ISBN: 978-3-540-87783-7
eBook Packages: Computer ScienceComputer Science (R0)