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Intelligent Agents in the Evolution of Web and Applications pp 191–221Cite as

BDI Agents: Flexibility, Personalization, and Adaptation for Web-Based Support Systems

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Part of the book series: Studies in Computational Intelligence ((SCI,volume 167))

Abstract

Users increasingly value personalized, flexible and interactive forms of support. In this chapter we consider the problem of providing decision support to mobile knowledge workers through a mixed-initiative multi-agent system. We describe an abstract architecture for developing mixed-initiative MASs and identify the main components and underlying ontologies that are required to support automated reasoning, problem solving and adaptation. We propose the BDI model of agency for developing agents to whom goals can be delegated and who can work collaboratively with the users and each other. Users and agents interact in a mixed-initiative mode to establish a common ground and the shared goals to be achieved. Plans as the means to bring about the user’s goals, are utilized to enable the refinement and fine-tuning of business processes to better conform to the work style of the individual knowledge worker. Furthermore, we consider possible ways of dealing with exceptional circumstances as they arise in the process of executing plans and how an agent can essentially learn to deal with such situations by interacting with other agents as well as the user who is considered an expert.

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Author information

Authors and Affiliations

  1. Department of Computing and Electronic Systems, University of Essex, Wivenhoe Park, Colchester, CO4 3SQ, UK

    Maria Fasli

  2. Intelligent Systems Research Centre, British Telecom, MLB1 pp12, Adastral Park, Ipswich, IP5 3RE, UK

    Botond Virginas

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  1. Maria Fasli
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  2. Botond Virginas
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Editor information

Editors and Affiliations

  1. Wroclaw University of Technolgy, Poland

    Ngoc Thanh Nguyen

  2. University of South Australia, Australia

    Lakhmi C. Jain

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Fasli, M., Virginas, B. (2009). BDI Agents: Flexibility, Personalization, and Adaptation for Web-Based Support Systems. In: Nguyen, N.T., Jain, L.C. (eds) Intelligent Agents in the Evolution of Web and Applications. Studies in Computational Intelligence, vol 167. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-88071-4_9

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  • DOI: https://doi.org/10.1007/978-3-540-88071-4_9

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  • Online ISBN: 978-3-540-88071-4

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