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Recommending Trustworthy Knowledge in KMS by Using Agents

  • Conference paper
Software and Data Technologies (ICSOFT 2007, ENASE 2007)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 22))

Abstract

Knowledge Management is a critical factor for companies worried about increasing their competitive advantage. Because of this, companies are acquiring knowledge management tools that help them manage and reuse their knowledge. One of the mechanisms most commonly used with this goal is that of Knowledge Management Systems. However, sometimes Knowledge Management Systems are not very used by the employees, who consider that the knowledge stored is not very valuable. In order to avoid it, in this paper we propose a three-level multi-agent architecture based on the concept of communities of practice, with the idea of providing the most trustworthy knowledge to each person according to the reputation of the knowledge source. Moreover, a prototype that demostrates the feasibility of our ideas is described.

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Author information

Authors and Affiliations

  1. Alarcos Research Group – Institute of Information Technologies & Systems Department of Information Technologies & Systems – Escuela Superior de Informática, University of Castilla–La Mancha, Ciudad Real, Spain

    Juan Pablo Soto, Aurora Vizcaíno, Javier Portillo-Rodríguez & Mario Piattini

Authors
  1. Juan Pablo Soto
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  2. Aurora Vizcaíno
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  3. Javier Portillo-Rodríguez
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  4. Mario Piattini
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Editor information

Editors and Affiliations

  1. Polytechnic Institute of Setúbal – INSTICC,, Av. D. Manuel I, 27A - 2. Esq., 2910-595, Setúbal, Portugal

    Joaquim Filipe

  2. Interdisciplinary Institute for Collaboration and Research on Enterprise Systems and Technology – IICREST, P.O. Box 104, 1618, Sofia, Bulgaria

    Boris Shishkov

  3. School of Computing, Dublin City University, Dublin 9, Ireland

    Markus Helfert

  4. Department of Computing, Macquarie University, NSW 2109, Sydney, Australia

    Leszek A. Maciaszek

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© 2008 Springer-Verlag Berlin Heidelberg

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Soto, J.P., Vizcaíno, A., Portillo-Rodríguez, J., Piattini, M. (2008). Recommending Trustworthy Knowledge in KMS by Using Agents. In: Filipe, J., Shishkov, B., Helfert, M., Maciaszek, L.A. (eds) Software and Data Technologies. ICSOFT ENASE 2007 2007. Communications in Computer and Information Science, vol 22. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-88655-6_22

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  • DOI: https://doi.org/10.1007/978-3-540-88655-6_22

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-88654-9

  • Online ISBN: 978-3-540-88655-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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