Abstract
The key question of the research reported here is ’which factors influence Enterprise Resource Planning (ERP) implementation costs’. No sufficient answers to this question can as yet be found in literature. A ’theoretical’ answer to this question has been designed by studying the sparsely available literature on ERP implementation costs, and adding to this relevant items from the related fields of software cost estimation, COTS implementation cost estimation, and ERP implementation critical success factors. This result has been compared with empirical data that have been obtained from two large corporations. The combined result can be seen as a first attempt to define a generally applicable list of cost drivers for ERP implementation.
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Kusters, R.J., Heemstra, F.J., Jonker, A. (2008). ERP Implementation Costs: A Preliminary Investigation. In: Filipe, J., Cordeiro, J., Cardoso, J. (eds) Enterprise Information Systems. ICEIS 2007. Lecture Notes in Business Information Processing, vol 12. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-88710-2_8
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DOI: https://doi.org/10.1007/978-3-540-88710-2_8
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