Abstract
Integrated hospital information systems are complex architectures that are grown over the course of years. Changing such architectures is challenging - negative side effects are hardly predictable. The objective of this paper is to present a concept that adequately describes communication processes and systematically detects potential errors. Qualitative content analysis and problem-centered expert-interviews were applied to collect communication errors and their reasons in a structured categorization. The categorization was used to derive requirements for the description of communication processes and the detection of errors. The developed concept describes communication processes as chains of application systems that transfer instances of information objects via communication interfaces. The concept was developed considering common problems of the electronic communication in integrated information systems. The evaluation of the concept is planned. The resulting concept could assist hospital information management to plan changes for the information system and to foresee severe conflicts.
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Saboor, S., Ammenwerth, E. (2009). A Concept for the Assessment of Electronic Communication in Integrated Information Systems. In: Ardagna, D., Mecella, M., Yang, J. (eds) Business Process Management Workshops. BPM 2008. Lecture Notes in Business Information Processing, vol 17. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00328-8_32
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DOI: https://doi.org/10.1007/978-3-642-00328-8_32
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