Abstract
This paper focuses on Firm-Hosted Online Communities (FOC) - communities that are hosted by organizations for commercial purposes. The purpose of this paper is twofold. Firstly, we will examine examples of existing FOCs in order to develop a broader view of how FOCs have been utilized in product business. This work results with a dimensional view illustrating some discovered opportunities with FOCs in firms’ commercial product-related activities. Secondly, we will make an attempt to increase our opportunities to exchange FOC-related ideas with the research community and with companies by introducing a recently established research project focusing on the challenges and opportunities with FOCs.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Antikainen, M.: The Attraction of Company Online Communities - A Multiple Case Study. In: Department of Management Studies. Tampere University, Tampere (2007)
Äkkinen, M.: Conceptual foundations of online communities (accessed on May 19, 2008), http://hsepubl.lib.hse.fi/pdf/wp/w387.pdf
Porter, C.E.: A Typology of Virtual Communities: A Multi-Disciplinary Foundation for Future Research. Journal of Computer Mediated Communication 10(1) (2004)
Nambisan, S.: Designing virtual customer environments for new product development: Toward a theory. The Academy of Management review 27(3), 392–413 (2002)
Jeppesen, L.B., Frederiksen, L.: Why Do Users Contribute to Firm-Hosted User Com-munities? The Case of Computer-Controlled Music Instruments. Organization Science 17(1), 45–63 (2006)
von Hippel, E.: Democratizing Innovation. MIT Press, Cambridge (2005)
Jeppesen, L.B.: User Toolkits for Innovation: Consumers Support Each Other. Journal of Product Innovation Management 22, 347–362 (2005)
McWilliam, G.: Building Stronger Brands through Online Communities. Sloan Manage-ment Review 41(3), 43–54 (2000)
Preece, J.: Online Communities - Designing Usability, Supporting Sociability. John Wiley & Sons, Ltd., Chichester (2000)
Lewis, S.: Using Online Communities to Drive Commercial Product Development. In: Human Factors in Computing Systems archive (CHI 2008), Florence, Italy (2008)
Nokia’s homepage (accessed on May 19, 2008), http://www.nokia.com
Sanoma WSOY’ home page (accessed on May 19, 2008), http://www.sanomawsoy.com
Tekla’s home page (accessed on May 19, 2008), http://www.tekla.com
Rapoport, R.N.: Three Dilemmas in Action Research: With Special Reference to the Ta-vistock Experience. Human Relations 23(6), 499–513 (1970)
Preece, J., Maloney-Krichmar, D.: Online Communities: Focusing on sociability and usability. In: Jacko, J., Sears, A. (eds.) Handbook of Human-Computer Interaction, pp. 596–620. Lawrence Erlbaum Associates Inc. Publishers, Mahwah (2003)
Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, Thousand Oaks (1994)
de Moor, A.: Evaluating Methods for Community IS Development. In: The Seventh CAiSE/IFIP8.1 International Workshop on Evaluation of Modeling Methods in System Analysis and Design (EMMSAD 2002), Toronto, pp. 152–159 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Jantunen, S., Smolander, K., Malinen, S., Virtanen, T., Kujala, S. (2009). Utilizing Firm-Hosted Online Communities in Software Product Business: A Dimensional View. In: Ardagna, D., Mecella, M., Yang, J. (eds) Business Process Management Workshops. BPM 2008. Lecture Notes in Business Information Processing, vol 17. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00328-8_71
Download citation
DOI: https://doi.org/10.1007/978-3-642-00328-8_71
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-00327-1
Online ISBN: 978-3-642-00328-8
eBook Packages: Computer ScienceComputer Science (R0)