Abstract
This paper proposes a new challenge for the Future Internet initiatives: the need of bridging the digital divide that, even in Europe, still hampers the access to the internet for a large part of the population. As a case study, we discuss the design of communication services for elderly people in northern Italy. The process was conducted by a multi-disciplinary team by involving a large group of stakeholders. The outcome was not just a set of simplified services but a new device offering sophisticated functionalities tailored to the actual needs of the targeted users and respectful of their personal meaningful practices. We argue that such a holistic approach that goes well beyond the objectives of usability and accessibility should become a common practice of approaching the design of new services for Future Internet.
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Not, E., Leonardi, C., Mennecozzi, C., Pianesi, F., Zancanaro, M. (2009). Beyond Usability: A New Frontier for User-Centered Design of “Future Internet” Services. In: Domingue, J., Fensel, D., Traverso, P. (eds) Future Internet – FIS 2008. FIS 2008. Lecture Notes in Computer Science, vol 5468. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-00985-3_9
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DOI: https://doi.org/10.1007/978-3-642-00985-3_9
Publisher Name: Springer, Berlin, Heidelberg
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