Abstract
For IS project managers, how to implement the projects successfully is always a challenge. Further, as more and more enterprises start to develop service-oriented IS projects, it is essential to assess the sources and impacts of relevant risks. This research aimed at identifying risk factors related to service-oriented IS projects and analyzing the impact of these risk factors. Applying the SIMM (service integrated maturity model) proposed by IBM, customer service systems were selected to justify the research framework. Result showed that the risk factors influencing the adoption of service-oriented systems were insufficient technology planning, lack of expertise, ineffective project governance, and organizational misalignment, listed in the order of strength of influence. The findings of this research is expected to assist managers realize the risks and the importance of these risks that have to be noticed and controlled when making decisions on service-oriented systems adoption.
Keywords
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
KPMG: Global IT Project Management Survey (2005), http://www.kpmg.com.au/aci/docs/irmpmqa-global-it-pm-survey2005.pdf (accessed on 2008/03/24)
PIPC: Global Project Management Survey (2005), http://www.pmportal.co.uk/uploads/documents/PIPCSurvey.pdf (accessed on 2008/03/24)
ISACA (Information Systems Audit and Control Association) (2007), http://www.isaca.org/Content/NavigationMenu/Members_and_Leaders/COBIT6/Obtain_COBIT/Obtain_COBIT.htm (accessed on 2008/03/24)
PMI (Project Management Institute): A Guide to the Project Management Body of Knowledge, PMBOK (2004), http://publications.ksu.edu.sa/IT%20Papers/PMP/PMBOK.pdf (accessed on 2008/03/24)
Boehm, B.W.: Software Risk Management: Principles and Practices. IEEE Software 8(1), 32–41 (1991)
Barki, H., Rivard, S., Talbot, J.: An Integrative Contingency Model of Software Project Risk Management. Journal of Management Information Systems 17(4), 37–69 (2001)
Ewusi-Mensah, K., Przasnyski, Z.H.: Factors Contributing to the Abandonment of. Information Systems Development Projects. Journal of Information Technology 9(3), 185–201 (1994)
Keil, M., Cule, P., Lyytinen, K., Schmidt, R.: A Framework for Identifying Software Project Risks. Communications of the ACM 41(11), 76–83 (1998)
IBM Research: Services Science: A New Academic Discipline (2004), http://www.almaden.ibm.com/asr/SSME/facsummit.pdf (accessed on 2008/03/24)
Gosain, S., Malhotra, A., El Sawy, O.A.: Coordinating for Flexibility in e-Business Supply Chains. Journal of Management Information Systems 21(3), 7–46 (2005)
Cherbakov, L., Galambos, G., Harishankar, R., Kalyana, S., Rackham, G.: Impact of Service Orientation at the Business Level. IBM Systems Journal 44(4), 653–668 (2005)
Wallace, L., Keil, M.: Software Project Risks and Their Effect on Outcomes. Communications of the ACM 47(4), 68–73 (2004)
Alter, S., Sherer, S.: A General, But Readily Adaptable Model of Information System Risk. Communications of the AIS 14(1), 1–28 (2004)
Narver, J., Slater, S.: The Effect of a Market Orientation on Business Profitability. Journal of Marketing 54(4), 20–35 (1990)
Slater, S., Narver, J.: Customer-Led and Market-Oriented: Let’s Not Confuse the Two. Strategic Management Journal 19(10), 1001–1006 (1998)
Menor, L., Roth, A.: New Service Development Competence in Retail Banking: Construct Development and Measurement Validation. Journal of Operations Management 25(4), 825–846 (2007)
Weill, P., Subramani, M., Broadbent, M.: Building IT Infrastructure for Strategic Agility. MIT Sloan Management Review 44(1), 57–65 (2002)
Bieberstein, N., Bose, S., Walker, L., Lynch, A.: Impact of Service-Oriented Architecture on Enterprise Systems, Organizational Structures, and Individuals. IBM Systems Journal 44(4), 691–708 (2005)
Schneider, B., White, S., Paul, M.: Linking Service Climate and Customer Perceptions of Service Quality: Test of a Causal Model. Journal of Applied Psychology 83(2), 150–163 (1998)
Arsanjani, A., Holley, K.: Increase Flexibility with the Service Integration Maturity Model (SIMM) (2005), http://www.ibm.com/developerworks/webservices/library/ws-soa-simm/ (accessed on 2008/06/16)
Ray, G., Barney, J.B., Muhanna, W.A.: Capabilities, Business Processes, and Competitive Advantage: Choosing the Dependent Variable in Empirical Tests of the Resource-Based View. Strategic Management Journal 25(1), 23–37 (2004)
Day, G.S.: The Capabilities of Market-Driven Organizations. Journal of Marketing 58(4), 37–52 (1994)
Hult, T., Ketchen, D., Slater, S.: Market Orientation and Performance: An Integration of Disparate Approaches. Strategic Management Journal 26(12), 1173–1181 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Chang, HL., Lue, CP. (2009). An Exploratory Study of Risk Factors for Implementing Service-Oriented IS Projects. In: Weinhardt, C., Luckner, S., Stößer, J. (eds) Designing E-Business Systems. Markets, Services, and Networks. WEB 2008. Lecture Notes in Business Information Processing, vol 22. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01256-3_8
Download citation
DOI: https://doi.org/10.1007/978-3-642-01256-3_8
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01255-6
Online ISBN: 978-3-642-01256-3
eBook Packages: Computer ScienceComputer Science (R0)