Abstract
The growth of interests in communities of practice is a sign of a paradigm shift in knowledge management. This paper intends to integrate the motivational factors influencing participation in communities of practice and its impacts on firm performance. We identify three determinants affecting participation in communities of practice, and argue that it leads to knowledge exchange, operational performance, and firm performance. The data required for this field study was collected from 122 firms headquartered in Korea. Additional theoretical and practical implications of these findings are also discussed in the paper.
Keywords
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Hayes, N., Walsham, G.: Participation in groupware-mediated communities of practice: a socio-political analysis of knowledge working. Acct. Mgmt. Info. Tec. 11, 263–288 (2001)
Nonaka, I.: A Dynamic Theory of Organizational Knowledge Creation. Org. Sci. 5, 14–37 (1994)
Brown, J.S., Duguid, P.: Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation. Org. Sci. 2, 40–57 (1991)
Brown, J.S., Duguid, P.: Knowledge and Organization: A Social-Practice Perspective. Org. Sci. 12, 198–213 (2001)
Thompson, M.P.A., Walsham, G.: Placing Knowledge Management in Context. Journal of Mgmt. Stud. 41, 725–747 (2004)
Blackler, F.: Knowledge, Knowledge Work and Organizations: An Overview and Interpretation. Org. Stud. 16, 1021–1046 (1995)
McDermott, R.: Why Information Technology Inspired but Cannot Deliver Knowledge Management. Cali. Mgmt. Rev. 41, 103–117 (1999)
Malhotra, A., Gosain, S., El Sawy, O.A.: Absorptive capacity configurations in supply chains: Gearing for partner-enabled market knowledge creation. MIS Q. 29, 145–187 (2005)
Malhotra, Y.: Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises. In: Holsapple, C.W. (ed.) Handbook on Knowledge Management 1: Knowledge Matters, vol. 1, pp. 577–599. Springer, New York (2003)
Triandis, H.C.: Values, Attitudes, and Interpersonal Behavior. In: Howe Jr., H.E., Page, M.M. (eds.) Nebraska symposium on motivation, 1979. University of Nebraska Press, Lincoln (1980)
Argote, L., McEvily, B., Reagans, R.: Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes. Mgmt. Sci. 49, 571–582 (2003)
Lee, H., Choi, B.: Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination. J. Mgmt. Info. Sys. 20, 179–228 (2003)
Chin, W.W.: The Partial Least Squares Approach to Structural Equation Modeling. In: Marcoulides, G.A. (ed.) Modern methods for business research, vol. 10, pp. 295–336. Lawrence Erlbaum, Mahwah (1998)
Nicolaou, A.I., McKnight, D.H.: Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Info. Sys. Res. 17, 332–351 (2006)
Fornell, C., Larcker, D.: Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. J. Mkt. Res. 18, 39–50 (1981)
Jeon, S.H., Kim, J.S.: Determinants for Knowledge Sharing in CoP: Focused on Triandis Model. Korean Mgmt. Rev. 34, 1667–1692 (2005)
Chu, Mei-Tai, Khosla, R.: Index Evaluations and business strategies on community of practice. Expt. Sys. App. 36, 1549–1558 (2009)
Muller, P.: Reputation, trust, and the dynamics of leadership in community of practice. J. Mgmt Grc. 10, 381–400 (2006)
Wenger, E.: Communities of practice and social learning systems. Org. 7, 225–246 (2000)
Bate, S.P., Robert, G.: Knowledge Management and Communities of Practice in Private Sector: Lessons for modernizing the National Health Service in England and Wales. Pub. Admin. 80, 643–663 (2002)
Lesser, E.L., Storck, J.: Communities of Practice and Organizational Performance. IBM Sys. J. 40, 831–841 (2001)
Wenger, E.C., William, M.S.: Communities of Practice: The Organizational Frontier. Harv. Bus. Rev. 78, 139–145 (2000)
Hislop, D.: The complex relations between communities of practice and the implementation of technological innovation. Int. J. Inno. Mgmt. 7, 163–188 (2003)
Thompson, M.: Structural and Epistemic parameters in communities of practice. Org. Sci. 16, 151–164 (2005)
William, G., Osgood, D., Karren, J.: A real life community of practice. Tra. Dev. 52, 34–38 (1998)
Wing, S.C., Chan, L.S.: Social Network, social trust, and shared goals in Organizational Knowledge Sharing. Info. Mgmt. 45, 458–465 (2008)
Davenport, T.H., Prusak, L.: Working knowledge: How organization manage what they know. Harvard Business School Press (1998)
Hsu, M.-H., Ju, T.L., Yen, C.-H., Chang, C.-M.: Knowledge sharing behavior in virtual community: the relationship between trust, self-efficacy, and outcomes expectation. Int. J. Hum.-Com. Stud. 65, 153–169 (2007)
Haas, M.R., Hansen, M.T.: Different knowledge, different benefits, toward a productivity perspective on knowledge sharing in organizations. Str. Mgmt. J. 28, 1133–1153 (2007)
Klein, H.K., Hirschheim, R.: The structure of IS discipline reconsidered: Implications and reflections from a community of practice perspective. Info. Org. 18, 280–302 (2008)
Lin, T.-C., Huang, C.-C.: Understanding knowledge management system usage antecedents: An integration of social cognitive theory and task technology fit. Info. Mgmt. 45, 410–417 (2008)
Zaheer, A., McEvily, B., Perrone, V.: Does Trust Matter? Exploring the effects of interorganizational and interpersonal trust on performance. Org. Sci. 9, 141–159 (1998)
Weber, B., Weber, C.: Corporate venture capital as a means of radical innovation: Rational fit, social capital, and knowledge transfer. J. Eng. Tech. Mgmt. 24, 11–35 (2007)
Kaser, P.A., Miles, R.E.: Knowledge activists: the cultivation of motivation and trust properties of knowledge sharing relationship. In: Acad. Mgmt. Proc., ODC, pp. D1–D6 (2001)
Gefen, D., Karahanna, E., Straub, D.W.: Trust and TAM in online shopping: an integrated model. MIS Q 27, 51–90 (2003)
Pavlou, P.A., Gefen, D.: Building effective online marketplaces with institution-based trust. Info. Sys. Res. 15, 35–62 (2004)
Paul, D.L., McDaniel Jr., R.R.: A field study of the effect of interpersonal trust on virtual collaborative relationship performance. MIS Q 28, 183–227 (2004)
Dirks, K.T.: The effects of interpersonal trust on work group performance. J. Appl. Psych. 84, 445–455 (1999)
Tsai, W., Ghoshal, S.: Social capital and value creation: the role of intrafirm networks. Acad. Mgmt. J. 41, 464–476 (1998)
Lave, J., Wenger, E.: Situated Learning: Legitimate Peripheral Participation. Cambridge University Press, Cambridge (1991)
Argote, L.: Organizational Learning: creating, retaining, and transferring knowledge. Kluwer Academic Publishers, New York (1999)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Koo, C., Ryoo, S., Wati, Y., Suh, W. (2009). Communities of Practice and Its Effects on Firm Performance: A Process-Oriented Study. In: Håkansson, A., Nguyen, N.T., Hartung, R.L., Howlett, R.J., Jain, L.C. (eds) Agent and Multi-Agent Systems: Technologies and Applications. KES-AMSTA 2009. Lecture Notes in Computer Science(), vol 5559. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01665-3_47
Download citation
DOI: https://doi.org/10.1007/978-3-642-01665-3_47
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01664-6
Online ISBN: 978-3-642-01665-3
eBook Packages: Computer ScienceComputer Science (R0)