Abstract
This paper perceives e-government evaluation as a research field that can produce the cognitive input to help us understand the causal nexus that should attribute the effects of an e-government programme to its implementation and transform this learning into an effective intervention tool. Drawing on contributions from Organization Theory and Policy Studies, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The reflections offered here are based on an exploratory case study of a City of Milan project and aim to provide further insights for e-government research and help better inform managerial praxis.
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Sorrentino, M., Naggi, R., Agostini, P.L. (2009). E-Government Implementation Evaluation: Opening the Black Box. In: Wimmer, M.A., Scholl, H.J., Janssen, M., Traunmüller, R. (eds) Electronic Government. EGOV 2009. Lecture Notes in Computer Science, vol 5693. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03516-6_11
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DOI: https://doi.org/10.1007/978-3-642-03516-6_11
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