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Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM

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Book cover Electronic Government (EGOV 2009)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5693))

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Abstract

‘Open Innovation’ has been heavily discussed for product innovations; however, an information systems (IS) perspective on ‘process innovation’ has not yet been taken. Analyzing the example of the public sector in Germany, the paper seeks to investigate the factors that hinder and support ‘open process innovation’, a concept we define as the involvement of citizens in business process management (BPM) activities. With the help of a quantitative study (n=358), six factors are examined for their impact on citizen involvement in local government BPM initiatives. The results show that citizen involvement in reform processes is not primarily motivated by the aim of cost reduction, but rather related to legitimacy reasons and the intent to increase employee motivation. Based on these findings, implications for (design) theory and practice are discussed: Instead of detailed collaborative business processes modeling, the key of citizen involvement in public sector BPM lies in communication and mutual understanding.

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Author information

Authors and Affiliations

  1. European Research Center for Information Systems, Leonardo-Campus 3, 48149, Münster, Germany

    Björn Niehaves & Robert Malsch

Authors
  1. Björn Niehaves
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  2. Robert Malsch
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Editor information

Editors and Affiliations

  1. Institute for IS Research, University of Koblenz-Landau, Universitätsstraße 1, 56070, Koblenz, Germany

    Maria A. Wimmer

  2. The Information School, University of Washington, 98195-2840, Seattle, WA, USA

    Hans J. Scholl

  3. Faculty of Technology, Policy, and Management, Delft University of Technology, Jaffalaan 5, 2628, Delft, BX, The Netherlands

    Marijn Janssen

  4. Institute of Informatics in Business and Government, University of Linz, Altenbergerstraße 69, 4040, Linz, Austria

    Roland Traunmüller

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© 2009 Springer-Verlag Berlin Heidelberg

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Niehaves, B., Malsch, R. (2009). Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM. In: Wimmer, M.A., Scholl, H.J., Janssen, M., Traunmüller, R. (eds) Electronic Government. EGOV 2009. Lecture Notes in Computer Science, vol 5693. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03516-6_21

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  • DOI: https://doi.org/10.1007/978-3-642-03516-6_21

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-03515-9

  • Online ISBN: 978-3-642-03516-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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