Abstract
Citizen portals constitute a central part of most countries’ eGovernment initiatives and are increasingly important in the move from a traditional way of serving the citizens to online services. But merely duplicating already existing electronic services on a citizen portal is a questionable strategy. An evaluation of the Norwegian self service portal Mypage shows that the vast majority of the users will use the responsible agency’s own self service portal. This paper discusses how citizen portals can better serve the citizen needs by adding value to already existing electronic services.
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Furuli, K., Ølnes, S. (2009). Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal. In: Wimmer, M.A., Scholl, H.J., Janssen, M., Traunmüller, R. (eds) Electronic Government. EGOV 2009. Lecture Notes in Computer Science, vol 5693. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03516-6_24
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DOI: https://doi.org/10.1007/978-3-642-03516-6_24
Publisher Name: Springer, Berlin, Heidelberg
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