Abstract
IBM Global Financing (IGF) is transforming its business using the Business Artifact Method, an innovative business process modeling technique that identifies key business artifacts and traces their life cycles as they are processed by the business. IGF is a complex, global business operation with many business design challenges. The Business Artifact Method is a fundamental shift in how to conceptualize, design and implement business operations. The Business Artifact Method was extended to solve the problem of designing a global standard for a complex, end-to-end process while supporting local geographic variations. Prior to employing the Business Artifact method, process decomposition, Lean and Six Sigma methods were each employed on different parts of the financing operation. Although they provided critical input to the final operational model, they proved insufficient for designing a complete, integrated, standard operation. The artifact method resulted in a business operations model that was at the right level of granularity for the problem at hand. A fully functional rapid prototype was created early in the engagement, which facilitated an improved understanding of the redesigned operations model. The resulting business operations model is being used as the basis for all aspects of business transformation in IBM Global Financing.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Arsanjani, A., Ghosh, S., Allam, A., Abdollah, T., Ganapathy, S., Holley, K.: SOMA: A method for developing service-oriented solutions. IBM Systems Journal 47(3), 377–396 (2008), http://researchweb.watson.ibm.com/journal/sj/473/arsanjani.html
Shapiro, B.P., Rangan, V.K., Sviokla, J.V.: Staple Yourself to an Order. Harvard Business Review (July-August 2004) (Originally published in 1992)
Bhattacharya, K., Caswell, N.S., Kumaran, S., Nigam, A., Wu, F.Y.: Artifact-centered operational modeling: lessons from customer engagements. IBM Systems Journal 46(4), 703–721 (2007)
Hammer, M.: The 7 Deadly Sins of Performance Measurement [and How to Avoid Them]. Sloan Review, 26–27 (April 2007)
Linehan, M.H.: SBVR use cases. In: Bassiliades, N., Governatori, G., Paschke, A. (eds.) RuleML 2008. LNCS, vol. 5321, pp. 182–196. Springer, Heidelberg (2008), http://www.cs.manchester.ac.uk/ruleML/presentations/session5paper1.ppt
IBM Global Financing, http://www.ibm.com/services/us/financing/index.html
Nigam, A., Caswell, N.S.: Business artifacts: An approach to operational specification. IBM Systems Journal 42(3), 428–445 (2003)
Object Modeling Group (OMG). Semantics of Business Vocabulary and Business Rules (SBVR), http://www.omg.org/spec/SBVR/1.0/
Palmisano, S.: The Globally Integrated Enterprise, Foreign Affairs (May/June 2006)
Wedgewood, I.: Lean Sigma: A Practitioner’s Guide. Prentice Hall, Englewood Cliffs (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Chao, T. et al. (2009). Artifact-Based Transformation of IBM Global Financing. In: Dayal, U., Eder, J., Koehler, J., Reijers, H.A. (eds) Business Process Management. BPM 2009. Lecture Notes in Computer Science, vol 5701. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03848-8_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-03848-8_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-03847-1
Online ISBN: 978-3-642-03848-8
eBook Packages: Computer ScienceComputer Science (R0)