Six Sigma can be defined as a highly structured strategy for acquiring, assessing, and applying customer, competitor, and enterprise intelligence in order to produce superior product, system or enterprise innovation and designs (Klefsjö et al. 2006). Six Sigma originated approximately three decades ago as a means of generating near-perfect products via focus on associated manufacturing processes and while initially applied almost exclusively in manufacturing environments, its inherent sensibilities and organization facilitated migration to service operations. Similarly, while Six Sigma was at the outset used to generate significant innovation in and improvement of existing products, those same sensibilities led to its adaptation to new product and process design environments and it is on use of Six Sigma in design applications that the present contribution is focused.
There is a distinction between using Six Sigma principles in design or innovation applications versus a process...
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References and Further Reading
Klefsjö B, Bergquist B, Edgeman R (2006) Six sigma and total quality management: different day, same soup? Six Sigma & Competitive Advantage 2(2):162–178
Myers RH, Montgomery DC, Anderson-Cook CM (2009) Response surface methodology: process and product optimization using designed experiments, 3rd edn. Wiley, New York
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Edgeman, R.L. (2011). Design for Six Sigma. In: Lovric, M. (eds) International Encyclopedia of Statistical Science. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04898-2_25
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DOI: https://doi.org/10.1007/978-3-642-04898-2_25
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