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Leveraging People-Related Maturity Issues for Achieving Higher Maturity and Capability Levels

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Software Process and Product Measurement (IWSM 2009)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 5891))

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Abstract

During the past 20 years Maturity Models (MM) become a buzzword in the ICT world. Since the initial Crosby’s idea in 1979, plenty of models have been created in the Software & Systems Engineering domains, addressing various perspectives. By analyzing the content of the Process Reference Models (PRM) in many of them, it can be noticed that people-related issues have little weight in the appraisals of the capabilities of organizations while in practice they are considered as significant contributors in traditional process and organizational performance appraisals, as stressed instead in well-known Performance Management models such as MBQA, EFQM and BSC. This paper proposes some ways for leveraging people-related maturity issues merging HR practices from several types of maturity models into the organizational Business Process Model (BPM) in order to achieve higher organizational maturity and capability levels.

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Author information

Authors and Affiliations

  1. École de Technologie Supérieure - ETS, 1100 Notre-Dame Ouest, Montréal, Canada, H3C 1K3

    Luigi Buglione

  2. Engineering.IT / Nexen, Via Riccardo Morandi 32, Rome, Italy, I-00148

    Luigi Buglione

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  1. Luigi Buglione
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Editors and Affiliations

  1. École de technologie supérieure, Département de génie logiciel et des TI, Université du Québec, 1100, rue Notre-Dame Ouest, H3C 1K3, Montréal, Québec, Canada

    Alain Abran

  2. Quality Management and Methods, Processes DCC/QMP, Bosch Rexroth Electric Drives and Controls GmbH, Bürgermeister-Dr.-Nebel Str. 2, 97816, Lohr am Main, Germany

    René Braungarten

  3. Fakultät für Informatik, Institut für Verteilte Systeme, AG Softwaretechnik, Otto-von-Guericke-Universität Magdeburg, Universitätsplatz 2, 39106, Magdeburg, Germany

    Reiner R. Dumke

  4. Edificio Politécnico, Universidad de Alcalá, O24. Autovía A2, Km. 31,7, 28805, Alcalá de Henares,Madrid, Spainn

    Juan J. Cuadrado-Gallego

  5. School of Media and Communication, University of Applied Science HvA, Weesperzijde 190, 1097, Amsterdam, DZ, The Netherlands

    Jacob Brunekreef

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© 2009 Springer-Verlag Berlin Heidelberg

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Buglione, L. (2009). Leveraging People-Related Maturity Issues for Achieving Higher Maturity and Capability Levels. In: Abran, A., Braungarten, R., Dumke, R.R., Cuadrado-Gallego, J.J., Brunekreef, J. (eds) Software Process and Product Measurement. IWSM 2009. Lecture Notes in Computer Science, vol 5891. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-05415-0_3

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  • DOI: https://doi.org/10.1007/978-3-642-05415-0_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-05414-3

  • Online ISBN: 978-3-642-05415-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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