Abstract
When organizations change Business Processes (BP) aiming for improvements, such changes normally impact on systems’ User Interfaces (UI), which represent a tangible resource for communication with customers, suppliers, partners, or investors; thus a source of competitive advantage and differentiation. To manage the link between UIs and BPs, we propose a framework that classifies the core elements and the operations performed on them, represented through rules that are used to support impact analysis. This solution has been analyzed in a large bank-insurance organization, which has enabled the proposal of an innovative strategy that integrates researches on interaction design and business process management with implications on practical scenarios of result-driven organizations.
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Sousa, K., Mendonça, H., Vanderdonckt, J. (2010). A Rule-Based Approach for Model Management in a User Interface – Business Alignment Framework. In: England, D., Palanque, P., Vanderdonckt, J., Wild, P.J. (eds) Task Models and Diagrams for User Interface Design. TAMODIA 2009. Lecture Notes in Computer Science, vol 5963. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11797-8_1
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DOI: https://doi.org/10.1007/978-3-642-11797-8_1
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