An Event-Driven Modeling Approach for Dynamic Human-Intensive Business Processes

Abstract

One of the most challenging business process categories in terms of agility are those exhibiting dynamic behaviour and involving intense human decision. Any effort to automate such processes may constrain their agility, which constitutes an intrinsic requirement for this process category. Therefore, these two factors, i.e. intense human involvement and dynamic behaviour, pose a challenge regarding the role of a BPMS for such processes. In this paper, we explore the role of BPMS for dynamic, human-intensive processes and propose an event-driven modeling approach that efficiently supports modeling requirements of such processes. To validate our approach we provided a case study from the medical arena concerning medical treatment, which is a typical example of dynamic, human-intensive processes. While the focus of this paper is to introduce the modeling concepts, enactment aspects of the proposed approach are also discussed.