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Design for Business Innovation: Linking the Value Chains of Logistics Service and Cargo Insurance Companies by Designing a Collaborative Service Infrastructure

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Book cover Global Perspectives on Design Science Research (DESRIST 2010)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6105))

Abstract

Both, the logistics and insurance companies rely on software intensive systems and IT-infrastructure to run their core business operational. In recent years IT-improvements have resulted e.g. in better tracking and tracing capabilities for the whole logistics industry. Designing an interface in this case between the logistics and insurance value chain further enhances visibility and transparency on transportation. Though, the design of a large collaborative service infrastructure is a complex task. In this paper, we investigate whether design science supports this. The research follows design science guidelines creating a message hub based on sensor telematics technologies, which physically links the two value chains. The described IT-artefact enables logistics and insurance companies to improve their respective products and solutions with e.g. integrated risk management or active process control. This demonstrates how design science projects eventually facilitate real business innovation within networked enterprises.

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Author information

Authors and Affiliations

  1. Institute of Technology Management, University of St. Gallen, Dufourstrasse 40a, 9000, St. Gallen, Switzerland

    Alexander C. H. Skorna, Oliver Baecker & Elgar Fleisch

  2. Department of Management, Technology, and Economics, ETH Zurich, Scheuchzerstrasse 7, 8092, Zurich, Switzerland

    Alexander C. H. Skorna, Christoph Bode & Elgar Fleisch

  3. SAP Research CEC St. Gallen, SAP (Switzerland) Inc., Blumenbergplatz 9, 9000, St. Gallen, Switzerland

    Oliver Baecker

  4. Institute of Business Information Systems, Martin Hilti Chair of Business Process Management, Fuerst-Franz-Josef-Strasse, University of Liechtenstein, 9490, Vaduz, Liechtenstein

    Jan vom Brocke

Authors
  1. Alexander C. H. Skorna
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  2. Christoph Bode
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  3. Oliver Baecker
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  4. Jan vom Brocke
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  5. Elgar Fleisch
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Editor information

Editors and Affiliations

  1. Institute of Information Management, University of St. Gallen, Müller-Friedberg-Strasse 8, 9000, St. Gallen, Switzerland

    Robert Winter

  2. Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong, China

    J. Leon Zhao

  3. Institut of Information Management, University of St. Gallen, Mueller-Friedberg-Strasse 8, 9000, St. Gallen, Switzerland

    Stephan Aier

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© 2010 Springer-Verlag Berlin Heidelberg

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Skorna, A.C.H., Bode, C., Baecker, O., vom Brocke, J., Fleisch, E. (2010). Design for Business Innovation: Linking the Value Chains of Logistics Service and Cargo Insurance Companies by Designing a Collaborative Service Infrastructure. In: Winter, R., Zhao, J.L., Aier, S. (eds) Global Perspectives on Design Science Research. DESRIST 2010. Lecture Notes in Computer Science, vol 6105. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13335-0_32

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  • DOI: https://doi.org/10.1007/978-3-642-13335-0_32

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-13334-3

  • Online ISBN: 978-3-642-13335-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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