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International Conference on Product Focused Software Process Improvement

PROFES 2010: Product-Focused Software Process Improvement pp 146–160Cite as

Critical Success Factors for Offshore Software Development Outsourcing Vendors: An Empirical Study

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Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 6156))

Abstract

CONTEXT – Offshore software development outsourcing is a contractual business of high quality software production with significant cost-saving.

OBJECTIVE – The objective of this research paper is to analyse the factors that influence software outsourcing clients in the selection of offshore software outsourcing vendors.

METHOD – We have performed questionnaire surveys with 53 experts. We asked the participants to rank each success factor on a five-point scale to determine the perceived importance of each success factor. Our survey included success factors identified in the previous findings of systematic literature review study.

RESULTS – Our study reveal both cost-saving and appropriate infrastructure as the most influential factors in the selection of outsourcing vendors. Our results also indicate that appropriate infrastructure, cost-saving and efficient project management are common success factors across different groups of practitioners.

CONCLUSIONS – Cost-saving and appropriate infrastructure should be considered as the prime factors in the selection process of software development outsourcing vendors.

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Author information

Authors and Affiliations

  1. School of Computing and Mathematics, Keele University, Keele, ST5 5BG, UK

    Siffat Ullah Khan & Mahmood Niazi

  2. College of EME, National University of Science & Technology, Rawalpindi, Pakistan

    Rashid Ahmad

Authors
  1. Siffat Ullah Khan
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  2. Mahmood Niazi
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  3. Rashid Ahmad
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Editor information

Editors and Affiliations

  1. Software Development Group, IT University of Copenhagen, Rued Langgaards Vej 7, 2300, Copenhagen, Denmark

    M. Ali Babar

  2. VTT Technical Research Centre of Finland, Kaitoväylä 1, 90570, Oulu, Finland

    Matias Vierimaa

  3. Department of Information Processing Science, University of Oulu, P.O. Box 3000, 90014, Oulu, Finland

    Markku Oivo

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Ullah Khan, S., Niazi, M., Ahmad, R. (2010). Critical Success Factors for Offshore Software Development Outsourcing Vendors: An Empirical Study. In: Ali Babar, M., Vierimaa, M., Oivo, M. (eds) Product-Focused Software Process Improvement. PROFES 2010. Lecture Notes in Computer Science, vol 6156. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13792-1_13

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  • DOI: https://doi.org/10.1007/978-3-642-13792-1_13

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-13791-4

  • Online ISBN: 978-3-642-13792-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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