Abstract
This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.
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Calabrese, M., Di Lecce, V., Soldo, D. (2010). On Designing Task-Oriented Intelligent Interfaces: An E-Mail Based Design Framework. In: Huang, DS., Zhang, X., Reyes García, C.A., Zhang, L. (eds) Advanced Intelligent Computing Theories and Applications. With Aspects of Artificial Intelligence. ICIC 2010. Lecture Notes in Computer Science(), vol 6216. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14932-0_29
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DOI: https://doi.org/10.1007/978-3-642-14932-0_29
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