Skip to main content
SpringerLink
Log in

Towards a Public Library Digital Service Taxonomy

  • Conference paper
Research and Advanced Technology for Digital Libraries (ECDL 2010)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6273))

Included in the following conference series:

Abstract

Recent research has identified inconsistency of public library digital services, and associated problems of disparity and duplication, as a key usability issue. The hypothesis of this research is that root cause is inconsistent definition and specification of digital services, and that a service taxonomy would facilitate resolution of this issue, providing a classification scheme and controlled vocabulary. Reporting on initial research to validate this hypothesis, which examined options available from 8 of 32 Scottish public library homepages; evidence of inconsistency of terminology and organisation schemes was found, with navigation not always straightforward due to a high number of loosely structured options being available from the majority of sites sampled. Initial findings are discussed including planned second stage research.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Liu, Y.Q., Martin, C., Roehl, E., Yi, Z., Ward, S.: Digital information access in urban/suburban communities. OCLC Systems & Services: International Digital Library Perspectives 22(2), 132–144 (2006)

    Google Scholar 

  2. European Commission Information Society and Media. i2010: Digital Libraries (2006), http://ec.europa.eu/information_society/activities/digital_libraries/doc/brochures/dl_brochure_2006.pdf

  3. Brinkley, M.: The future of library websites. VINE 113, 18–25 (2007)

    Google Scholar 

  4. Atherton, L.: seamlessUK – building bridges between information islands. New Library World 103, 467–473 (2002)

    Article  Google Scholar 

  5. Socitm. Better connected 2010: a snapshot of all local authority websites (2010), http://www.socitm.net/downloads/file/506/better_connected_2010-full_report

  6. McMenemy, D.: Internet identity and public libraries: communicating service values through web presence. Library Review 56(8), 653–657 (2007)

    Article  Google Scholar 

  7. Harden, S., Harden, R.: Why are we waiting? Observations on how UK public libraries are using the world wide web. VINE 113, 8–12 (2007)

    Google Scholar 

  8. Gibb, F., Buchanan, S., Shah, S.: An integrated approach to process and service management. International Journal of Information Management (26), 44–58 (2006)

    Google Scholar 

  9. Dempsey, L.: Scientific, Industrial and Cultural Heritage: a shared approach: a research framework for digital libraries, museums and archives. Ariadne 22 (2000)

    Google Scholar 

  10. Brophy, P.: The Library in the Twenty-First Century: new services for the information age. Library Association, London (2001)

    Google Scholar 

  11. Dewe, M.: Planning Public Library Buildings: concepts and issues for the librarian. Ashgate, Aldershot (2006)

    Google Scholar 

  12. Chowdhury, G.G., Burton, P.F., McMenemy, D., Poulter, A.: Librarianship: an introduction. Facet, London (2008)

    Google Scholar 

  13. McMenemy, D.: The Public Library. Facet, London (2008)

    Google Scholar 

  14. Williams, K., Chatterjee, S., Rossi, M.: Design of emerging digital services: a taxonomy. European Journal of Information Systems 17, 505–517 (2008)

    Article  Google Scholar 

  15. Aitta, M.J., Kaleva, S., Kortelainen, T.: Heuristic evaluation applied to library web service. New Library World 109(1/2), 25–45 (2007)

    Article  Google Scholar 

  16. Xie, H.: Evaluation of digital libraries: criteria and problems from users’ perspectives. Library & Information Science Research 28(3), 433–452 (2006)

    Article  Google Scholar 

  17. Buchanan, S., Salako, A.: Evaluating the usability and usefulness of a digital library. Library Review 58(9), 638–651 (2009)

    Article  Google Scholar 

  18. Ghauri, P., Gronhaug, K.: Research methods in business studies. FT Prentice Hall, Essex (2005)

    Google Scholar 

  19. Molich, R., Nielsen, J.: Improving a human-computer dialogue: What designers know about traditional interface design. Communications of the ACM 33(3) (March 1990)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Computer and Information Sciences, University of Strathclyde, Glasgow, Scotland, United Kingdom

    Steven Buchanan & David McMenemy

Authors
  1. Steven Buchanan
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. David McMenemy
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Dept. of Computer Science, University of Glasgow, 17 Lilybank Gardens, G12 8QQ, Glasgow, UK

    Mounia Lalmas  & Joemon Jose  & 

  2. Vienna University of Technology, 1040, Vienna, Austria

    Andreas Rauber

  3. Istituto di Scienza e Tecnologia dell’Informazione, Consiglio Nazionale delle Ricerche, Via G Moruzzi 1, 56124, Pisa, Italy

    Fabrizio Sebastiani

  4. University of Glasgow, G12 8QQ, Glasgow, Uk

    Ingo Frommholz

Rights and permissions

Reprints and permissions

Copyright information

© 2010 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Buchanan, S., McMenemy, D. (2010). Towards a Public Library Digital Service Taxonomy. In: Lalmas, M., Jose, J., Rauber, A., Sebastiani, F., Frommholz, I. (eds) Research and Advanced Technology for Digital Libraries. ECDL 2010. Lecture Notes in Computer Science, vol 6273. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15464-5_48

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-15464-5_48

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-15463-8

  • Online ISBN: 978-3-642-15464-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation