Abstract
Substantial use of dedicated software characterizes the highest level of Business Process Management (BPM) maturity. Currently, companies are far below this level. This situation is due to the fact that the existing BPM tools don’t satisfy key requirements of BPM. We have conducted a worldwide survey of major public companies to elicit these requirements, which are grounded in the nature of processes and the usage of software. The analysis of 130 responses indicates that human-oriented process modeling languages and BPM tools as well as BPM tools with software integration capabilities are most urgently required.
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Patig, S., Casanova-Brito, V., Vögeli, B. (2010). IT Requirements of Business Process Management in Practice – An Empirical Study . In: Hull, R., Mendling, J., Tai, S. (eds) Business Process Management. BPM 2010. Lecture Notes in Computer Science, vol 6336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15618-2_4
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DOI: https://doi.org/10.1007/978-3-642-15618-2_4
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