Abstract
The paper presents a collaborative ethnography approach for knowledge elicitation of work teams in complex environments. It discusses the concepts of cognitive systems, distributed cognition, and presents a review of methods commonly used in the elicitation of knowledge both in the case of traditional and complex environments. Then, it points to some advantages of a collaborative approach in comparison to other non-collaborative approaches. An evaluation plan of the collaborative ethnography approach based on experimentation, and the development of a mobile system to support the proposed methodology is also presented. This system aims to stimulate collaboration and an organization in the ethnographic knowledge elicitation process.
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Silva Junior, L.C.L., Borges, M.R.S., de Carvalho, P.V.R. (2010). A Mobile Computer System to Support Collaborative Ethnography: An Approach to the Elicitation of Knowledge of Work Teams in Complex Environments. In: Kolfschoten, G., Herrmann, T., Lukosch, S. (eds) Collaboration and Technology. CRIWG 2010. Lecture Notes in Computer Science, vol 6257. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15714-1_4
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DOI: https://doi.org/10.1007/978-3-642-15714-1_4
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