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The Determinants of ERP, SCM and CRM Systems in European Firms

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ENTERprise Information Systems (CENTERIS 2010)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 109))

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Abstract

The aim of this paper is to study of the determinants of the adoption in the European firms of Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and Customer Relationship Management (CRM) systems. The empirical analysis is based on the European e-Business Market Watch microdata (14,065 firms, 29 countries, 10 sectors of activity) and models the probability of adopting those systems using probit models. The results show the importance of innovative (product and process) firm behavior and size as common determinants of the adoption of the three systems. Other factors are system specific.

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References

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Author information

Authors and Affiliations

  1. ISEG – Technical University of Lisbon, Rua Miguel Lupi, 20, 1200, Lisbon, Portugal

    Elsa Fontainha

Authors
  1. Elsa Fontainha
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Editor information

Editors and Affiliations

  1. Dept. de Engenharias, Quinta de Prados, University of Trás-os Montes e Alto Douro, Apartado 1013, 5001-801, Vila Real, Portugal

    João Eduardo Quintela Varajão

  2. Polytechnic Institute of Cávado and Ave, Campus do IPCA, Lugar do Aldão, 4750-810, Vila Frescaínha - Barcelos, Portugal

    Maria Manuela Cruz-Cunha

  3. University of Minho, Campus de Azurém, 4800-058, Guimaraes, Portugal

    Goran D. Putnik

  4. Coimbra Institute of Accounting and Administration, Portugal

    António Trigo

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© 2010 Springer-Verlag Berlin Heidelberg

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Fontainha, E. (2010). The Determinants of ERP, SCM and CRM Systems in European Firms. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 109. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16402-6_16

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  • DOI: https://doi.org/10.1007/978-3-642-16402-6_16

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16401-9

  • Online ISBN: 978-3-642-16402-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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