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International Conference on ENTERprise Information Systems

CENTERIS 2010: ENTERprise Information Systems pp 180–190Cite as

Evaluating the Success of ERP Systems’ Implementation: A Study about Portugal

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 109))

Abstract

Information management has assumed an increasing importance at business organizations, over the last decades. Such trends lead companies to promote enormous efforts on organizing and optimizing their business processes, acquiring expensive enterprise information systems, aiming to promote an accurate answer to market uncertainty. Unfortunately, traditional software implementations have revealed low levels of satisfaction by Enterprise Resource Planning (ERP) systems’ customers. This study aims to evaluate the reasons for success and failure of ERP systems implemented at Portugal and the methodologies taken by consulting teams. To achieve such goal, it has been submitted a web survey to Portuguese companies and consulting teams, in order to confirm major errors, ERP systems’ coverage and quality’s response for business processes, and assessment of engineering requirements as a major concern. This study is concluded with the presentation of web survey results and some conclusions about ERP systems’ implementation at Portugal.

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Author information

Authors and Affiliations

  1. Faculdade Engenharia da Universidade do Porto, Portugal

    Ricardo Almeida

  2. Universidade Trás-dos-Montes e Alto Douro, Portugal

    Miguel Teixeira

Authors
  1. Ricardo Almeida
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  2. Miguel Teixeira
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Editor information

Editors and Affiliations

  1. Dept. de Engenharias, Quinta de Prados, University of Trás-os Montes e Alto Douro, Apartado 1013, 5001-801, Vila Real, Portugal

    João Eduardo Quintela Varajão

  2. Polytechnic Institute of Cávado and Ave, Campus do IPCA, Lugar do Aldão, 4750-810, Vila Frescaínha - Barcelos, Portugal

    Maria Manuela Cruz-Cunha

  3. University of Minho, Campus de Azurém, 4800-058, Guimaraes, Portugal

    Goran D. Putnik

  4. Coimbra Institute of Accounting and Administration, Portugal

    António Trigo

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© 2010 Springer-Verlag Berlin Heidelberg

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Almeida, R., Teixeira, M. (2010). Evaluating the Success of ERP Systems’ Implementation: A Study about Portugal. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 109. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16402-6_20

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  • DOI: https://doi.org/10.1007/978-3-642-16402-6_20

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16401-9

  • Online ISBN: 978-3-642-16402-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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