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International Conference on ENTERprise Information Systems

CENTERIS 2010: ENTERprise Information Systems pp 279–288Cite as

Improving Inventory Management Performance Using a Process-Oriented Measurement Framework

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 109))

Abstract

Enterprise Resource Planning systems have been introduced to support the efficient and effective execution of business processes. In practice, this may not fully succeed. This also holds for inventory management (IM), part of the sub-field within logistics termed supply chain management. By analyzing the IM business process, eleven potential benefits are indicated. Next, by using a Business Intelligence approach, key performance indicators (KPIs) are selected to measure the performance of sub-processes. Putting this together yields an IM framework that is used to obtain a generic, coherent picture of IM processes in different organizations. The proposed framework is tested using experts’ opinions and two case studies. The experts’ comments yielded a list of top-10 KPIs. The case study results show that some of the potential benefits are also observed in practice. Future research may reveal that comparable performance improvements are possible in other ERP domains based on similar measurement frameworks.

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Author information

Authors and Affiliations

  1. Faculty of Technology, Policy and Management, Delft University of Technology, Jaffalaan 5, 2628, BX, Delft, The Netherlands

    Guido van Heck, Jan van den Berg, Mohsen Davarynejad & Ron van Duin

  2. KPMG IT Advisory, Churchillplein 6, 2517, JW, The Hague, The Netherlands

    Björn Roskott

Authors
  1. Guido van Heck
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  2. Jan van den Berg
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  3. Mohsen Davarynejad
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  4. Ron van Duin
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  5. Björn Roskott
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Editor information

Editors and Affiliations

  1. Dept. de Engenharias, Quinta de Prados, University of Trás-os Montes e Alto Douro, Apartado 1013, 5001-801, Vila Real, Portugal

    João Eduardo Quintela Varajão

  2. Polytechnic Institute of Cávado and Ave, Campus do IPCA, Lugar do Aldão, 4750-810, Vila Frescaínha - Barcelos, Portugal

    Maria Manuela Cruz-Cunha

  3. University of Minho, Campus de Azurém, 4800-058, Guimaraes, Portugal

    Goran D. Putnik

  4. Coimbra Institute of Accounting and Administration, Portugal

    António Trigo

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© 2010 Springer-Verlag Berlin Heidelberg

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van Heck, G., van den Berg, J., Davarynejad, M., van Duin, R., Roskott, B. (2010). Improving Inventory Management Performance Using a Process-Oriented Measurement Framework. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 109. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16402-6_30

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  • DOI: https://doi.org/10.1007/978-3-642-16402-6_30

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16401-9

  • Online ISBN: 978-3-642-16402-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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