Abstract
In recent years a new class of integrated web-based enterprise tools emerged facilitating team collaboration and knowledge management. In this paper we provide a detailed analysis of their concepts and services. We examined the following commercial and open source Enterprise 2.0 tools in detail: Alfresco Share, Atlassian Confluence, GroupSwim, Jive SBS, Liferay Social Office, Microsoft Office SharePoint Server, Socialtext, Tricia. Thereby, we derived an unifying multi-dimensional classification and evaluation framework. For each dimension we identified several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we conduct a detailed evaluation for each particular tool. This work contributes to a better technical understanding of this emerging family of enterprise applications, highlights strengths and weaknesses of existing tools and identifies areas for further system research and development.
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Büchner, T., Matthes, F., Neubert, C. (2011). Functional Analysis of Enterprise 2.0 Tools: A Services Catalog. In: Fred, A., Dietz, J.L.G., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowlege Engineering and Knowledge Management. IC3K 2009. Communications in Computer and Information Science, vol 128. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19032-2_26
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DOI: https://doi.org/10.1007/978-3-642-19032-2_26
Publisher Name: Springer, Berlin, Heidelberg
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