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Foundations for the Web of Information and Services pp 215–237Cite as

Intelligent Service Management—Technologies and Perspectives

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Abstract

Intelligent infrastructures, in particular Semantic Technologies, have accompanied the development to service-centric architectures and computing paradigms since the early days. In this contribution, we assess the current state of these technologies with respect to the intelligent management of services and we describe the main developments that will most likely shape the field in the future. As a general introduction, we structure the landscape of services according to three complementary dimensions: (i) Level of Information and Communication Technology (ICT) Involvement, (ii) Level of Co-Creation, and (iii) Service Role. In the main part, we focus on the following technology areas: semantic description of services incl. the acquisition of service descriptions, discovery and ranking algorithms, service composition, service markets, as well as service monitoring and analytics.

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Notes

  1. 1.

    http://www.yourhtmlsource.com/projects/Form2WSDL/.

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Authors and Affiliations

  1. Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

    Sudhir Agarwal & Stephan Bloehdorn

  2. Siemens AG, Corporate Technology, Munich, Germany

    Steffen Lamparter

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  1. Sudhir Agarwal
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  2. Stephan Bloehdorn
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  3. Steffen Lamparter
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Correspondence to Sudhir Agarwal .

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  1. STI Innsbruck, ICT - Technologiepark, University of Innsbruck, Technikerstr. 21a, Innsbruck, 6020, Austria

    Dieter Fensel

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Agarwal, S., Bloehdorn, S., Lamparter, S. (2011). Intelligent Service Management—Technologies and Perspectives. In: Fensel, D. (eds) Foundations for the Web of Information and Services. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19797-0_12

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