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Application of the Artificial Intelligence in Enterprise Quality Systems

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International Symposium on Distributed Computing and Artificial Intelligence

Part of the book series: Advances in Intelligent and Soft Computing ((AINSC,volume 91))

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Abstract

In a highly globalized market, a demand of amore specialized and flexible labour force is required. This situation often means a loss of knowledge in the organizations. Our paper offers some alternatives that can be applied to mitigate this threath.

Throughout this work, we will raise a proposal of improvement in the way firms manage quality in their processes according to the norm 9001:2008 [1], by means of the use of an Expert System. This proposal will allow a decrease of the problems that can appear as a consequence of the circumstances previously described.

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References

  1. ISO-9001:2008, Quality management systems. Requirements, AENOR (2008)

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Author information

Authors and Affiliations

  1. Computer Science Dept., University of Alcala, University Campus, 28871, Alcalá de Henares, Spain

    Jose Amelio Medina, Lourdes Jimenez & Jorge Peñas

  2. Business Economy Dept., Rey Juan Carlos University, Campus of Vicalvaro, 28032, Madrid, Spain

    Carmen De Pablos

Authors
  1. Jose Amelio Medina
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  2. Carmen De Pablos
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  3. Lourdes Jimenez
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  4. Jorge Peñas
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Editor information

Editors and Affiliations

  1. Machine Intelligence Research Labs (MIR Labs), Scientific Network for Innovation and Research Excellence (SNIRE), P.O. Box 2259, 98071-2259, Auburn, WA, USA

    Ajith Abraham

  2. Department of Computing Science and Control, Faculty of Science, University of Salamanca, Plaza de la Merced S/N, 37008, Salamanca, Spain

    Juan M. Corchado

  3. Department of Computing Science Faculty of Science, University of Salamanca, Plaza de la Merced S/N, 37008, Salamanca, Spain

    Sara Rodríguez González  & Juan F. De Paz Santana  & 

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© 2011 Springer-Verlag Berlin Heidelberg

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Medina, J.A., De Pablos, C., Jimenez, L., Peñas, J. (2011). Application of the Artificial Intelligence in Enterprise Quality Systems. In: Abraham, A., Corchado, J.M., González, S.R., De Paz Santana, J.F. (eds) International Symposium on Distributed Computing and Artificial Intelligence. Advances in Intelligent and Soft Computing, vol 91. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19934-9_37

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  • DOI: https://doi.org/10.1007/978-3-642-19934-9_37

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19933-2

  • Online ISBN: 978-3-642-19934-9

  • eBook Packages: EngineeringEngineering (R0)

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