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Emergent Case Management for Ad-hoc Processes: A Solution Based on Microblogging and Activity Streams

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Business Process Management Workshops (BPM 2010)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 66))

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Abstract

Recent research has shown the need to include unstructured ad-hoc processes into business process management. A possible solution for this purpose is Case Management, where information related to a certain process instance is bundled into a case file. In addition to existing top-down approaches, this paper suggests a bottom-up view on Case Management that leverages emergent user-driven case handling. We theoretically derive characteristics of such a system and demonstrate the approach based on a toolset of current Social Software techniques including microblogging, activity streams and tagging.

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Author information

Authors and Affiliations

  1. Chemnitz University of Technology, ThĂĽringer Weg 7, 09126, Chemnitz, Germany

    Martin Böhringer

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  1. Martin Böhringer
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Editor information

Editors and Affiliations

  1. Stevens Institute of Technology, Howe School of Technology Management, 07030, Hoboken, NY, USA

    Michael zur Muehlen

  2. Department of Computer Science, University of California, 93106-5110, Santa Barbara, CA, USA

    Jianwen Su

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Böhringer, M. (2011). Emergent Case Management for Ad-hoc Processes: A Solution Based on Microblogging and Activity Streams. In: zur Muehlen, M., Su, J. (eds) Business Process Management Workshops. BPM 2010. Lecture Notes in Business Information Processing, vol 66. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20511-8_36

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  • DOI: https://doi.org/10.1007/978-3-642-20511-8_36

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-20510-1

  • Online ISBN: 978-3-642-20511-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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