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Sustainability Performance Measurement – The Case of Ethiopian Airlines

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Business Process Management Workshops (BPM 2010)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 66))

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Abstract

This paper presents the findings of an investigation of sustainable performance measurement practices at Ethiopian Airlines. Evidence was gathered through structured interviews conducted with key informants of the airline and document reviews. Reports were assessed with respect to sustainable performance measurement system. The paper demonstrates that, despite the availability of economic performance indicators, there are no measurements concerning the social and environmental performance. However there is some operational practice related to social and environmental responsibility of the airline. The research contributes values to two areas: First, it shares some experience in measuring sustainable performance of the airline or their practical involvement in social and environmental responsibility. Second, it tries to help decision makers – based on the example of Ethiopian Airline –to better understand the level of maturity of their sustainable performance measurement and, thus, to improve decision making through a “sustainability lens”.

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Author information

Authors and Affiliations

  1. Ababa University, EthiopiaAddis Ababa, Ethiopia

    Wube Alemayehu

  2. Martin Hilti Chair of Business Process Management, Institute of Information Systems, Principality of Liechtenstein, University of Liechtenstein, Liechtenstein

    Jan vom Brocke

Authors
  1. Wube Alemayehu
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  2. Jan vom Brocke
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Editor information

Editors and Affiliations

  1. Stevens Institute of Technology, Howe School of Technology Management, 07030, Hoboken, NY, USA

    Michael zur Muehlen

  2. Department of Computer Science, University of California, 93106-5110, Santa Barbara, CA, USA

    Jianwen Su

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Alemayehu, W., vom Brocke, J. (2011). Sustainability Performance Measurement – The Case of Ethiopian Airlines. In: zur Muehlen, M., Su, J. (eds) Business Process Management Workshops. BPM 2010. Lecture Notes in Business Information Processing, vol 66. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20511-8_43

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  • DOI: https://doi.org/10.1007/978-3-642-20511-8_43

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-20510-1

  • Online ISBN: 978-3-642-20511-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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