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International Conference on Software Engineering and Computer Systems

ICSECS 2011: Software Engineering and Computer Systems pp 600–610Cite as

Achieving Effective Communication during Requirements Elicitation - A Conceptual Framework

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 181))

Abstract

Requirements elicitation is one of the most important and critical phase in software development. It is the moment in which the users’ needs of a software system are captured, understood and validated. This is achieved through two-way communications between users and requirement analysts. The process however is not so straightforward to accomplish. The problem of poor communication among requirement analysts and users exists since both parties are different in many ways besides the environment in which the process happens. They face significant challenges to achieve common understandings and agreements on requirements. This paper discusses the contributing factors that affect communications between both parties during requirements elicitation phase. The factors were identified through reviews of related work. The data were analysed through content analysis. The collated factors form a conceptual framework of effective communication activity for requirements elicitation process. The aim of the framework is to ensure the produced requirements are comprehensible and thus leads to the production of a software system that satisfies its intended users.

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Author information

Authors and Affiliations

  1. Center Of Software Technology and Management, Faculty Of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600, UKM Bangi, Selangor Darul Ehsan

    Fares Anwar, Rozilawati Razali & Kamsuriah Ahmad

Authors
  1. Fares Anwar
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  2. Rozilawati Razali
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  3. Kamsuriah Ahmad
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Editor information

Editors and Affiliations

  1. Faculty of Computer Systems and Software Engineering, Universiti Malaysia Pahang, Lebuhraya Tun Razak, 26300, Gambang, Kuantan, Pahang, Malaysia

    Jasni Mohamad Zain  & Wan Maseri bt Wan Mohd  & 

  2. Information Systems Department, King Saud University, 11543, Riyadh, Saudi Arabia

    Eyas El-Qawasmeh

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© 2011 Springer-Verlag Berlin Heidelberg

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Anwar, F., Razali, R., Ahmad, K. (2011). Achieving Effective Communication during Requirements Elicitation - A Conceptual Framework. In: Zain, J.M., Wan Mohd, W.M.b., El-Qawasmeh, E. (eds) Software Engineering and Computer Systems. ICSECS 2011. Communications in Computer and Information Science, vol 181. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22203-0_51

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  • DOI: https://doi.org/10.1007/978-3-642-22203-0_51

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-22202-3

  • Online ISBN: 978-3-642-22203-0

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