Abstract
Clarity in goals, tasks, and responsibilities empowers employees to undertake an organizational change. Assessing processes prior to process improvement allows high involvement in setting the improvement goals, awareness of the organization’s business goals, and understanding the roles and responsibilities in process improvement. This study describes the results of an international survey about goal internalization, motivation, and empowerment in process improvement. The results indicate that process assessment contributes to the goal internalization of process improvement. However, process assessment alone does not contribute extensively to the empowerment and motivation of employees.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Arent, J.: Transforming Software Organizations with the Capability Maturity Model. In: Bomarius, F., Oivo, M. (eds.) PROFES 2000. LNCS, vol. 1840, pp. 103–114. Springer, Heidelberg (2000)
Lepasaar, M., Varkoi, T., Jaakkola, H.: Models and success factors of process change. In: Bomarius, F., Komi-Sirviö, S. (eds.) PROFES 2001. LNCS, vol. 2188, p. 68. Springer, Heidelberg (2001)
Paulk, M.C., Weber, C.V., Chrissis, M.B.: The Capability Maturity Model for Software. In: Elements of Software Process Assessment and Improvement, pp. 3–15. IEEE Computer Society Press, Los Alamitos (1999)
Varkoi, T.: Software Process Improvement Priorities in Small Enterprises. In: Information Technology. Licentiate of Technology. Tampere University of Technology, Pori (2000)
Humphrey, S.W.: Managing the Software Process, Software Engineering Institute (1989)
Grover, V.: From Business Reengineering to Business Process Change Management: A Longitudinal Study of Trends and Practices. IEEE Transactions on Engineering Management 46, 36–46 (1999)
Zahran, S.: Software Process Improvement - Practical Guidelines for Business Success. Addison-Wesley Professional, Reading (1998)
Morten Korsaa, M.B., Messnarz, R., Johansen, J., Vohwinkel, D., Nevalainen, R., Schweigert, T.: The SPI manifesto and the ECQA SPI manager certification scheme. Journal of Software Maintenance and Evolution: Research and Practice (2010)
Bo, Y.: Influence of Organizational Boundary on Psychological Empowerment in Multi-organization Network. In: Maoshan, Q. (ed.), vol. 5, pp. 195–198 (2009)
Spreitzer, G.M.: Toward a common ground in defining empowerment. Research in Organizational Change and Development 10, 31–62 (1997)
Menon, S.T.: Psychological Empowerment: Definition, Measurement and Validation. Canadian Journal of Behavioral Science 31(3), 161–164 (1999)
Baddoo, N.a.H.: Tracy: Motivators of Software Process Improvement: an Analysis of Practitioners’ Views. Journal of Systems and Software 62, 85–96 (2002)
Spreitzer, G.M.: Social Structural Characteristics of Psychological Empowerment. Academy of Management Journal 39, 11 (1996)
Tracy Hall, H.S., Beecham, S., Baddoo, N., Robinson, H.: What Do We Know about Developer Motivation? IEEE Software, 92–94 (2008)
Barafort, B., Di Renzo, B., Merlan, O.: Benefits resulting from the combined use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL). In: Product Focused Software Process Improvement (SPI 2002). Springer, Berlin (2002)
Yin, R.K.: Case Study Research: Design and Methods. Sage, Thousand Oaks (2002)
Jones, C.: The economics of software process improvement. Computer 29(1), 95–97 (1996)
Weiss D.M., Bennett, D., Payseur, J.Y., Tendick, P., Zhang, P.: Goal-Oriented Software Assessment. In: International Conference on Software Engineering, pp. 221–231 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lepmets, M., Ras, E. (2011). Motivation and Empowerment in Process Improvement. In: O‘Connor, R.V., Pries-Heje, J., Messnarz, R. (eds) Systems, Software and Service Process Improvement. EuroSPI 2011. Communications in Computer and Information Science, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22206-1_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-22206-1_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-22205-4
Online ISBN: 978-3-642-22206-1
eBook Packages: Computer ScienceComputer Science (R0)