Abstract
Service science research is increasingly focusing on modeling value co-creation. However, there are concerns about the practical use of service systems-driven approaches to value creation in actual business settings. In this paper, we focus on the provision of knowledge services by a service system, and present an innovative model for clustering and profiling the value co-creation capabilities of such a service system. We then describe how this model drives the development of a new service management framework for managing the development of knowledge services. Finally, we present our early experiences from a practical deployment of our research findings in the development of a service system that offers knowledge services to enterprises for enhancing their collaboration quotient when participating in virtual organizations.
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Kutsikos, K., Mentzas, G. (2011). A Service Portfolio Model for Value Creation in Networked Enterprise Systems. In: Cezon, M., Wolfsthal, Y. (eds) Towards a Service-Based Internet. ServiceWave 2010 Workshops. ServiceWave 2010. Lecture Notes in Computer Science, vol 6569. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22760-8_11
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DOI: https://doi.org/10.1007/978-3-642-22760-8_11
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