Skip to main content
SpringerLink
Log in
Book cover

European Conference on a Service-Based Internet

ServiceWave 2010: Towards a Service-Based Internet. ServiceWave 2010 Workshops pp 110–118Cite as

On the Use of Feature Models for Service Design: The Case of Value Representation

  • Conference paper

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 6569))

Abstract

Current findings in the field of service science have revealed many specific characteristics of service systems, but these results have not yet been fully adopted by the service engineering discipline. In particular we are now aware that the value proposition of a service is not only vital for its success but also deeply depending on context and co-creation. So far, there is only limited work on considering this fact for the design of service systems. In this paper, we discuss the utilization of feature modeling, which is known from the software engineering domain, for service design. We argue that feature modeling offers considerable potential to not only represent value from diverse perspectives but also to involve service customers in participatory service design.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   54.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   69.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Banavar, G., Hartman, A., Ramaswamy, L., Zherebtsov, A.: A Formal Model of Service Delivery. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C. (eds.) Handbook of Service Science. Service Science: Research and Innovations in the Service Economy, pp. 481–507. Springer, US (2010)

    Chapter  Google Scholar 

  2. Baun, C., Kunze, M., Nimis, J., Tai, S.: Cloud Computing: Web-basierte dynamische IT-Services. Informatik im Fokus. Springer, Heidelberg (2010)

    Book  MATH  Google Scholar 

  3. Benavides, D., Segura, S., Ruiz-Cortés, A.: Automated analysis of feature models 20 years later: A literature review. Information Systems 35(6), 615–636 (2010)

    Article  Google Scholar 

  4. Bitner, M.J., Ostrom, A.L., Morgan, F.N.: Service Blueprinting: A Practical Technique for Service Innovation. California Management Review 50(3), 66–94 (2008)

    Article  Google Scholar 

  5. COCKPIT Project: Citizens Collaboration and Co-creation in public Service Delivery (2010), http://www.cockpit-project.eu

  6. Czarnecki, K., Helsen, S., Eisenecker, U.: Staged Configuration Using Feature Models. In: Nord, R.L. (ed.) SPLC 2004. LNCS, vol. 3154, pp. 162–164. Springer, Heidelberg (2004)

    Google Scholar 

  7. Fantinato, M., de Gimenes, S.I., de Toledo, M.B.F.: Supporting QoS Negotiation with Feature Modeling. In: Krämer, B.J., Lin, K.-J., Narasimhan, P. (eds.) ICSOC 2007. LNCS, vol. 4749, pp. 429–434. Springer, Heidelberg (2007)

    Chapter  Google Scholar 

  8. Gordijn, J., Akkermans, H., van Vliet, H.: Business modelling is not process modelling. In: Mayr, H.C., Liddle, S.W., Thalheim, B. (eds.) ER Workshops 2000. LNCS, vol. 1921, pp. 40–51. Springer, Heidelberg (2000)

    Chapter  Google Scholar 

  9. Kang, K., Kim, S., Lee, J., Kim, K., Shin, E., Huh, M.: FORM: A feature-oriented reuse method with domain-specific reference architectures. Annals of Software Engineering 5, 143–168 (1998)

    Article  Google Scholar 

  10. Kang, K.C., Cohen, S.G., Hess, J.A., Novak, W.E., Peterson, A.S.: Feature-Oriented Domain Analysis (FODA) Feasibility Study. Tech. rep., Carnegie Mellon University, Pittsburgh, Pennsylvania (November 1990)

    Google Scholar 

  11. Karataş, A.S., Oğuztüzün, H., Doğru, A.: Mapping extended feature models to constraint logic programming over finite domains. In: Bosch, J., Lee, J. (eds.) SPLC 2010. LNCS, vol. 6287, pp. 286–299. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  12. Morin, B., Barais, O., Jezequel, J.M., Fleurey, F., Solberg, A.: Models@ Run.time to Support Dynamic Adaptation. Computer 42, 44–51 (2009)

    Article  Google Scholar 

  13. Office of Government Commerce: ITIL Service Design. The Stationary Office, UK (2007)

    Google Scholar 

  14. Prahalad, C., Ramaswamy, V.: Co-opting Customer Competence. Harvard Business Review 78(1), 79–87 (2000)

    Google Scholar 

  15. Spohrer, J.C., Maglio, P.P.: Toward a Science of Service Systems. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C. (eds.) Handbook of Service Science. Service Science: Research and Innovations in the Service Economy, pp. 157–194. Springer, US (2010)

    Chapter  Google Scholar 

  16. Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Steps Toward a Service Systems. Computer 40(1), 71–77 (2007)

    Article  Google Scholar 

  17. Vargo, S.L., Lusch, R.F.: Evolving to a New Dominant Logic for Marketing. Journal of Marketing 68(1), 1–17 (2004)

    Article  Google Scholar 

  18. Vargo, S.L., Lusch, R.F., Akaka, M.A.: Advancing Service Science with Service-Dominant Logic. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C. (eds.) Handbook of Service Science. Service Science: Research and Innovations in the Service Economy, pp. 133–156. Springer, US (2010)

    Chapter  Google Scholar 

  19. Wada, H., Suzuki, J., Oba, K.: A feature modeling support for non-functional constraints in service oriented architecture. In: IEEE International Conference on Services Computing, SCC 2007, pp. 187–195 (2007)

    Google Scholar 

  20. Weigand, H., Johannesson, P., Andersson, B., Bergholtz, M.: Value-based service modeling and design: Toward a unified view of services. In: van Eck, P., Gordijn, J., Wieringa, R. (eds.) CAiSE 2009. LNCS, vol. 5565, pp. 410–424. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  21. Wölfl, A.: The Service Economy in OECD Countries. STI Working Paper DSTI/DOC(2005)3, Organisation for Economic Co-operation and Development (2005)

    Google Scholar 

  22. Woodruff, R.B.: Customer Value: The Next Source for Competitive Advantage. Journal of the Academy of Marketing Science 25(2), 139–153 (1997)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute of Applied Informatics and Formal Description Methods (AIFB), Karlsruhe Institute of Technology (KIT), Englerstr. 11, 76131, Karlsruhe, Germany

    Erik Wittern & Christian Zirpins

Authors
  1. Erik Wittern
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Christian Zirpins
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. INRIA, 655, Avenue de l’Europe, Montbonnot, 38334, Saint Ismier Cedex, France

    Michel Cezon

  2. IBM Haifa Research Laboratory,, Haifa University, 31905, Mount Carmel, Haifa, Israel

    Yaron Wolfsthal

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Wittern, E., Zirpins, C. (2011). On the Use of Feature Models for Service Design: The Case of Value Representation. In: Cezon, M., Wolfsthal, Y. (eds) Towards a Service-Based Internet. ServiceWave 2010 Workshops. ServiceWave 2010. Lecture Notes in Computer Science, vol 6569. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22760-8_12

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-22760-8_12

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-22759-2

  • Online ISBN: 978-3-642-22760-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation