Method Research of Using Jargon to Describe User’s Needs

Abstract

This paper adopts to design problems and charts, on-site interview, method to sum up using jargon to describe to research the needs of users. It found R&D team and interviewer should avoid to imposing subjective imagine on user or mislead the user’s judgment in the specific development project interview and investigation. Users should be encouraged to talk about the reason of choose and buy existing products. The tone turning point, facial expressions and body language changes of users should be paid attention. These changing timing should be mastered to explore theme deeply. All the recording need to be put into writing material in order to save file after interviews. The results shows future function of products connotation and the needs of users should be paid attention in analysis, summarizing investigation results. The user needs should be described to combine professional performance terms of future product. user needs should be contented into different rank according to many judgment. User needs with different even contradictory content should be inductived, subtracted and sorted into language and charts with clear pointing meaning.