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A Decision Support System for ERP Systems Implementation in Small Medium Enterprises (SMEs)

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Book cover ENTERprise Information Systems (CENTERIS 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 219))

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Abstract

Small medium enterprises (SMEs) face considerable challenges in implementing enterprise resource planning (ERP) systems, however due to their benefits ERP systems are becoming an essential and integral part of SMEs business strategy. This study investigates the implementation of (ERP) systems in SMEs and the role played by certain critical success factors (CSFs) in its successful implementation. Based on primary data collected, the relationship between the variables of time, coast and performance realised is established. A simulation model based decision support system (DSS) has been proposed and developed. The DSS model developed assist in decision making process during implementation by running different implementation scenarios and opting for most optimised solution which give higher performance at a reasonable cost at optimum time. By drawing upon this model, we can relate to how SME can better utilise and prioritise different CSFs and resources by choosing the best implementation strategy before real life implementation thus saving time and money.

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Author information

Authors and Affiliations

  1. Business School, Old Royal Naval College, University of Greenwich, London, UK

    Mahmood Ali & Ying Xie

Authors
  1. Mahmood Ali
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  2. Ying Xie
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Editor information

Editors and Affiliations

  1. Polytechnic Institute of Cávado e Ave, Vila Frescainha S. Martinho BCL, 4750-810, Portugal

    Maria Manuela Cruz-Cunha

  2. University of Trás-os-Montes e Alto Douro, 5001-801, Vila Real, Portugal

    João Varajão

  3. Birkbeck, University of London, WC1E 7HX, London, UK

    Philip Powell

  4. School of Technology and Management, Polytechnic Institute of Leiria, 2411-901, Leiria, Portugal

    Ricardo Martinho

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© 2011 Springer-Verlag Berlin Heidelberg

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Ali, M., Xie, Y. (2011). A Decision Support System for ERP Systems Implementation in Small Medium Enterprises (SMEs). In: Cruz-Cunha, M.M., Varajão, J., Powell, P., Martinho, R. (eds) ENTERprise Information Systems. CENTERIS 2011. Communications in Computer and Information Science, vol 219. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24358-5_31

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  • DOI: https://doi.org/10.1007/978-3-642-24358-5_31

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-24357-8

  • Online ISBN: 978-3-642-24358-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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