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A Novel Generic Clinical Reference Process Model for Event-Based Process Times Measurement

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Business Information Systems Workshops (BIS 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 97))

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Abstract

In recent years, performance measurement has become an important element of efficiency improvement projects in many organizations. Thereby, process-based measures are used to evaluate the process efficiency and quality. In health care, such measures are often neither commonly defined nor standardized. Therefore we present a novel approach for standardized clinical quality metrics measurement by means of a newly developed clinical reference process model and generic Key Performance Indicators (KPIs). We use both for a comprehensive description of the complete clinical patient-centered process in hospital. Our approach fulfils performance measurement requirements particularly in the field of time-critical diseases like heart attack and stroke.

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Author information

Authors and Affiliations

  1. Clinical Competence Center Cardiology, Siemens Healthcare, Allee am Röthelheimpark 3a, 91052, Erlangen, Germany

    Eva Gattnar & Okan Ekinci

  2. Institute of Biomedical Engineering and Informatics, Ilmenau Technical University, POB 100565, 98684, Ilmenau, Germany

    Eva Gattnar & Vesselin Detschew

Authors
  1. Eva Gattnar
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  2. Okan Ekinci
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  3. Vesselin Detschew
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Editor information

Editors and Affiliations

  1. Poznań University of Economics, Al. Niepodległości 10, 60-161, Poznań, Poland

    Witold Abramowicz

  2. Division of Information and Communication Sciences Department of Computing, Macquarie University, 2109, Sydney, NSW, Australia

    Leszek Maciaszek

  3. Poznań University of Economics, Al. Niepodległości 10, 60-967, Poznań, Poland

    Krzysztof Węcel

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Gattnar, E., Ekinci, O., Detschew, V. (2011). A Novel Generic Clinical Reference Process Model for Event-Based Process Times Measurement. In: Abramowicz, W., Maciaszek, L., Węcel, K. (eds) Business Information Systems Workshops. BIS 2011. Lecture Notes in Business Information Processing, vol 97. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-25370-6_7

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  • DOI: https://doi.org/10.1007/978-3-642-25370-6_7

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-25369-0

  • Online ISBN: 978-3-642-25370-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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