Abstract
Usability is an important factor influencing users’ interaction and adoption of e-government, which needs to be considered in e-government development. However, current research has not paid much attention to assessing usability. This empirical study conducts a systematic approach to evaluate the usability of current e-government websites, identifying existing usability problems and providing proposed design solutions for further e-government usability development. Such research results can help designers and developers to understand the importance of usability and guide their particular attention to develop more usable e-government.
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Huang, Z., Brooks, L. (2012). Systematically Evaluating Usability in Web-Based Electronic Government: An Empirical Study. In: Filipe, J., Cordeiro, J. (eds) Web Information Systems and Technologies. WEBIST 2011. Lecture Notes in Business Information Processing, vol 101. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28082-5_10
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DOI: https://doi.org/10.1007/978-3-642-28082-5_10
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