Abstract
This chapter introduces the topic of our book: agile service development. It describes the economic importance of services, defines the service concept, and shows how it may provide a handle on several management issues. Furthermore, it introduces the notion of agility, applied at organizations, at their service development processes, and at the services themselves. Finally, this chapter positions our work in the context of enterprise engineering and explains what its core contributions are.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Albani A, Hardjosumarto G, Terlouw L, Dietz JLG (2009) Enterprise ontology based service definition. In: Proceedings of 4th international workshop on value modeling and business ontologies, Amsterdam, The Netherlands
Beck K et al (2001) Manifesto for agile software development. http://www.agilemanifesto.org
Brown T (2009) Change by design. HarperCollins, New York
CIA (2011) CIA World Factbook—GDP composition per sector. https://www.cia.gov/library/publications/the-world-factbook/fields/2012.html
Ciborra C (1992) From thinking to tinkering: the grassroots of strategic information systems. Inform Soc 8:297–309
Conklin J (2005) Dialogue mapping. Wiley, New York
De Caluwé L, Vermaak H (2008) Thinking about change in different colours. In: Boonstra JJ (ed) Dynamics of organizational change and learning. Wiley, Chicester
Dietz JLG (2006) Enterprise ontology: theory and methodology. Springer, Berlin
Dietz JLG (ed) (2011) Enterprise engineering manifesto. http://www.ciaonetwork.org/publications/EEManifesto.pdf
European Commission (2010) Europe 2020—EU strategy for smart, sustainable and inclusive growth. http://ec.europa.eu/europe2020
Forrester (2009) From agile development to agile engagement. Forrester research, May 2009. http://www.forrester.com/research
Hevner AR, March ST, Park J, Ram S (2004) Design science in information systems research. MIS Quart 28(1):75–105
ITGI (2009a) COBIT 4.1. IT Governance Institute, Rolling Meadows, USA, http://www.isaca.org/Knowledge-Center/COBIT/
ITGI (2009b) ITIL V3. Office of Government Commerce, United Kingdom, http://www.itil-officialsite.com
OASIS (2006) Reference model for service oriented architecture 1.0, OASIS standard. OASIS open. OASIS, Burlington, MA, http://docs.oasis-open.org/soa-rm/v1.0/soa-rm.pdf
OASIS (2011) Reference architecture foundation for service oriented architecture, version 1.0. OASIS, Burlington, MA, Public review draft 02, 06 Jul 2011. http://docs.oasis-open.org/soa-rm/soa-ra/v1.0/soa-ra.html
OED (2009) Oxford English dictionary. Oxford University Press, Oxford, UK
Papazoglou MP, van den Heuvel W-J (2007) Service oriented architectures: approaches, technologies and research issues. VLDB J 16:389–415
Pols R van der, Backer Y (2007) ASL - Application Services Library: A Management Guide. Van Haren Publishing.
Quartel DAC, Steen MWA, Pokraev S, van Sinderen MJ (2007) COSMO: a conceptual framework for service modelling and refinement. Inform Syst Front 9(2–3):225–244
Quinn JB, Baruch JJ, Cushman Paquette P (1987) Technology in services. Sci Am 257(6):50–58
Rittel H, Webber M (1973) Dilemmas in a general theory of planning. Pol Sci 4:155–169
Rowe GP (1987) Design thinking. The MIT Press, Cambridge, MA
Simon HA (1996) The Sciences of the Artificial, 3rd ed. MIT Press.
Slot RG (2010) A method for valuing architecture-based business transformation and measuring the value of solutions architecture. Dissertation, University of Amsterdam
Spohrer J, Maglio PP, Bailey J, Gruhl D (2007) Steps toward a science of service systems. IEEE Comput 40(1):71–77
Standish Group (2011) CHAOS manifesto. http://blog.standishgroup.com/cm2011
Terlouw, L (2011) Modularization and specification of service-oriented systems. PhD thesis, Delft Technical University, Delft, The Netherlands
The Open Group (2011) The open group architectural framework (TOGAF) version 9.1 ‘Enterprise edition’. The Open Group, Reading, UK, http://www.opengroup.org/togaf/
The Open Group (2012) ArchiMate 2.0 specification, technical standard. The Open Group, Reading, UK, http://www.opengroup.org/archimate/
Verhoef C (2002) Quantitative IT portfolio management. Sci Comput Program 45(1):12–96
Vissers CA, Logrippo L (1986) The importance of the service concept in the design of data communications protocols. In: Diaz M (ed) Protocol specification, testing, and verification, V. North-Holland, Amsterdam, pp 13–17
W3C (2004) Web services glossary. World wide web consortium. http://www.w3.org/TR/ws-gloss/
Zachman JA (1987) A framework for information systems architecture. IBM Syst J 26(3):276–292
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Lankhorst, M.M., Janssen, W.P.M., Proper, H.A., Steen, M.W.A. (2012). Introducing Agile Service Development. In: Lankhorst, M. (eds) Agile Service Development. The Enterprise Engineering Series. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28188-4_1
Download citation
DOI: https://doi.org/10.1007/978-3-642-28188-4_1
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-28187-7
Online ISBN: 978-3-642-28188-4
eBook Packages: Business and EconomicsBusiness and Management (R0)