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International Conference on Exploring Services Science

IESS 2012: Exploring Services Science pp 258–270Cite as

The Challenge of Service Oriented Performances for Chief Information Officers

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 103))

Abstract

In the emerging service-centred economy, even the most physical product is “wrapped” in services. Businesses tend, then, to become more and more information-intensive and networked. In this scenario, the business role of Information Management is crucial. This paper investigates management literature as to the role of the highest ranking executive in charge of Information Systems, i.e. the Chief Information Officer (CIO). We found that, in the 1980s and first 1990s, most literature suggested that CIOs were to be intended as staff, strategy-making managers, similar to CFOs; but since the dot-com bubble of the late 1990s, CIOs are also expected to work side by side with line managers and to give perceivable contribution to profits. In this scenario, the active contribution of Information Management in developing value-added services may transform IT from a perceived cost center to a perceived profit center within the organization. In the Conclusions, some suggestions for further research are presented.

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Author information

Authors and Affiliations

  1. Università Cattolica, Milan, Italy

    Francesca Ricciardi & Marco De Marco

Authors
  1. Francesca Ricciardi
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  2. Marco De Marco
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Editor information

Editors and Affiliations

  1. University of Geneva, Carouge, Switzerland

    Mehdi Snene

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Ricciardi, F., De Marco, M. (2012). The Challenge of Service Oriented Performances for Chief Information Officers. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_19

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  • DOI: https://doi.org/10.1007/978-3-642-28227-0_19

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28226-3

  • Online ISBN: 978-3-642-28227-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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