Skip to main content
SpringerLink
Log in

Overview of the Fault and Bad Language Tolerance in Automatic User-Agent Dialogues

  • Conference paper
Book cover Highlights on Practical Applications of Agents and Multi-Agent Systems

Part of the book series: Advances in Intelligent and Soft Computing ((AINSC,volume 156))

  • 718 Accesses

Abstract

Conversational agents are computer systems able to interact with users in natural language. Advances in Natural Language Processing and Genetic Computation have promoted the possibility of gathering a corpus of user-agent dialogues. In this paper, the focus is to study the level of tolerance that users have when interacting with agents from the analysis of the recorded dialogues. Some factors that have been found as reasons for bad language are: misunderstanding of the agent, high expectations of the users, need of challenging the agent, cultural background and age. Results of several experiments in which these factors are involved are reported.

This work has been sponsored by Spanish Ministry of Science and Technology, project number TIN2011-28260-C03-02.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Reeves, B., Nass, C.I.: The media equation: How people treat computers, television and new media as real people and places. Cambridge University Press/CSLI, Cambridge (1996)

    Google Scholar 

  2. D’Angeli, A., Brahnam, S.: I hate you! Disinhibition with virtual partners. Interacting with Computers 20, 302–310 (2008)

    Article  Google Scholar 

  3. Potiron, K., Taillibert, P., El Fallah Seghrouchni, A.: A Step Towards Fault Tolerance for Multi-Agent Systems. In: Dastani, M.M., El Fallah Seghrouchni, A., Leite, J., Torroni, P. (eds.) LADS 2007. LNCS (LNAI), vol. 5118, pp. 156–172. Springer, Heidelberg (2008)

    Chapter  Google Scholar 

  4. Doering, A., Veletsianos, G., Yerasimou, T.: Conversational Agents and their Longitudinal Affordances on Communication and Interaction. Journal of Interactive Learning Research 19(2), 251–270 (2008)

    Google Scholar 

  5. Hubal, R., Fishbein, D., Sheppard, M., Paschall, M., Eldreth, D., Hyde, C.: How do varied populations interact with embodied conversational agents? Findings from inner-city adolescents and prisoners. Computers in Human Behavior 24(3), 1104–1138 (2008)

    Article  Google Scholar 

  6. Komatsu, T., Yamada, S.: Adaptation gap hypothesis: How differences between users’ expected and perceived agent functions affect their subjective impression. Journal of Systemics, Cybernetics and Informatics 9, 67–74 (2011)

    Google Scholar 

  7. Robinson, S., Traum, D., Ittycheriah, M., Henderer, J.: What would you ask a conversational agent? Observations of human-agent dialogues in a museum setting. In: Proceedings of the Sixth International Language Resources and Evaluation (LREC 2008), Marrakech, Morocco, vol. 26 (2008)

    Google Scholar 

  8. Traum, D.: Talking to Virtual Humans: Dialogue Models and Methodologies for Embodied Conversational Agents. In: Wachsmuth, I., Knoblich, G. (eds.) ZiF Research Group International Workshop. LNCS (LNAI), vol. 4930, pp. 296–309. Springer, Heidelberg (2008)

    Chapter  Google Scholar 

  9. Veletsianos, G., Scharber, C., Doering, A.: When sex, drugs, and violence enter the classroom: Conversations between adolescents and a female pedagogical agent. Interacting with Computers 20(3), 292–301 (2008)

    Article  Google Scholar 

  10. Gupta, S., Walker, M.A., Romano, D.M.: How Rude Are You?: Evaluating Politeness and Affect in Interaction. In: Paiva, A.C.R., Prada, R., Picard, R.W. (eds.) ACII 2007. LNCS, vol. 4738, pp. 203–217. Springer, Heidelberg (2007)

    Chapter  Google Scholar 

  11. Veletsianos, G., Miller, C.: Conversing with Pedagogical Agents: A Phenomenological Exploration of Interacting with Digital Entities. British Journal of Educational Technology 39(6), 969–986 (2008)

    Article  Google Scholar 

  12. Hoffmann, L., Krämer, N.C., Lam-chi, A., Kopp, S.: Media Equation Revisited: Do Users Show Polite Reactions towards an Embodied Agent? In: Ruttkay, Z., Kipp, M., Nijholt, A., Vilhjálmsson, H.H. (eds.) IVA 2009. LNCS, vol. 5773, pp. 159–165. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  13. Norman, D.: How might people interact with agents. In: Bradshaw, J.M. (ed.) Software Agents, pp. 49–56. MIT Press, Menlo Park (1997)

    Google Scholar 

  14. Matsumoto, N., Fujii, H., Goan, M., Okada, M.: Minimal design strategy for embodied communication agents. In: Proceedings of the 14th International Symposium on Robot and Human Interactive Communication, pp. 335–340 (2005)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Computer Science Faculty, Universidad Rey Juan Carlos, Móstoles, Spain

    Diana Pérez-Marín

Authors
  1. Diana Pérez-Marín
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Diana Pérez-Marín .

Editor information

Editors and Affiliations

  1. Escuela Universitaria de Informática, Universidad Pontificia de Salamanca, Compañía 5, Salamanca, 37002, Spain

    Javier Bajo Pérez

  2. , Facultad de Informática, Universidad Pontificia de Salamanca, Compañía 5, Salamanca, 37002, Spain

    Miguel A. Sánchez

  3. Technologies de Lille, LIFL UMR CNRS 8022, Université des Sciences et, Bâtiment M3 (extension), Villeneuve d’Ascq, 59655, France

    Philippe Mathieu

  4. Faculty of Science, Department of Computing Science, University of Salamanca, Plaza de la Merced S/N, Salamanca, 37008, Spain

    Juan M. Corchado Rodríguez

  5. , LAMIH (UMR CNRS 8530), Universite de Valenciennes, Le Mont Houy, Valenciennes, 59313, France

    Emmanuel Adam

  6. , Departamento de Ingeniería, Ciudad Universitaria de Cantoblanco, Madrid, 28049, Spain

    Alfonso Ortega

  7. Universidad de Salamanca, Plaza de la Merced S/N, Salamanca, 37008, Spain

    María N. Moreno

  8. , Departamento de Informática, University of Castilla-La Mancha, Campus Universitario s/n, Albacete, 02071, Spain

    Elena Navarro

  9. EBTIC, Khalifa University, Abu Dhabi Campus, Abu Dhabi, Utd.Arab.Emir.

    Benjamin Hirsch

  10. , Departamento de Engenharia Informática, Universidade do Porto, Rua Dr. Roberto Frias, s/n, Porto, 4200-465, Portugal

    Henrique Lopes-Cardoso

  11. Universidad Politécnica de Valencia, Camino de Vera s/n, Valencia, 46022, Spain

    Vicente Julián

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Pérez-Marín, D. (2012). Overview of the Fault and Bad Language Tolerance in Automatic User-Agent Dialogues. In: Pérez, J., et al. Highlights on Practical Applications of Agents and Multi-Agent Systems. Advances in Intelligent and Soft Computing, vol 156. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28762-6_8

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-28762-6_8

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28761-9

  • Online ISBN: 978-3-642-28762-6

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation