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7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing pp 105–115Cite as

The Role of Trust in Effective Knowledge Capture for Project Initiation

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 172))

Abstract

The challenge in service project management is gathering business requirements from stakeholders. Requirements are often vague because it is difficult for customers to articulate their needs before they see the end product. This is especially difficult when different stakeholders are involved. Only when projects are built on trust can they work. This paper studies the importance of trust in the initiation of university project.

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Author information

Authors and Affiliations

  1. University of Vaasa, Vaasa, Sweden

    Marja Naaranoja

  2. Staffordshire University, Birmingham, United Kingdom

    Lorna Uden

Authors
  1. Marja Naaranoja
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  2. Lorna Uden
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Corresponding author

Correspondence to Marja Naaranoja .

Editor information

Editors and Affiliations

  1. Staffordshire University, FCET, Stafford, ST18 OAD, United Kingdom

    Lorna Uden

  2. Department Computer Science and, Artificial Intelligence, Universidad Granada, C/ Periodista Daniel Saucedo Aranda s/n, Granada, 18071, Spain

    Francisco Herrera

  3. , Faculty of Computer Science, Pontificial University of Salamanca, C/Compañía 5, Salamanca, 37002, Spain

    Javier Bajo Pérez

  4. Department of Computing Science, and Control, Universidad Salamanca, Plaza de la Merced, s/n s/n, Salamanca, 37008, Spain

    Juan Manuel Corchado Rodríguez

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Naaranoja, M., Uden, L. (2013). The Role of Trust in Effective Knowledge Capture for Project Initiation. In: Uden, L., Herrera, F., Bajo Pérez, J., Corchado Rodríguez, J. (eds) 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. Advances in Intelligent Systems and Computing, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30867-3_10

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  • DOI: https://doi.org/10.1007/978-3-642-30867-3_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30866-6

  • Online ISBN: 978-3-642-30867-3

  • eBook Packages: EngineeringEngineering (R0)

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