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Capturing and Aligning Assurance Requirements for Business Services Systems

  • Chapter
Business System Management and Engineering

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 7350))

Abstract

In this chapter we introduce and illustrate a systematic and rigorous approach for the elicitation and the modelling of assurance requirements inherent to business services offered by a service system. The approach is based on guidelines provided by the ISO 15504 norm, which is applicable for the assessment of any type of process in order to check its compliance against assurance requirements. We explain how 15504 can be applied in the context of business services with the support provided by goal-oriented requirements engineering techniques like i*. Its use is illustrated through the handling of an excerpt of a real case from the construction sector complemented with expertise developed in IT service level management. While this chapter is focusing on the capture of business requirements and their transformation into a business oriented solution, we also briefly explain how this business view is part of a more complete methodology also encompassing the service value and the service software views associated with a service system.

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Author information

Authors and Affiliations

  1. Service Science & Innovation Department, Public Research Centre Henri Tudor, 29, av. J.F. Kennedy, L-1855, Luxembourg, Kirchberg

    Eric Dubois, Sylvain Kubicki, Sophie Ramel & André Rifaut

Authors
  1. Eric Dubois
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  2. Sylvain Kubicki
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  3. Sophie Ramel
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  4. André Rifaut
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Editor information

Editors and Affiliations

  1. Dipartimento di Tecnologie dell’Informazione, Università degli Studi di Milano, Via Bramante 65, 26013, Crema, CR, Italy

    Claudio A. Ardagna  & Ernesto Damiani  & 

  2. Institute of Business Informatics, Wroclaw University of Economics, Komandorsk 118/120, 53-345, Wroclaw, Poland

    Leszek A. Maciaszek

  3. CNR-IASI, Viale Manzoni 30, 00185, Rome, Italy

    Michele Missikoff

  4. European Research Institute for Service Science, Tilburg University, The Netherlands

    Michael Parkin

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Dubois, E., Kubicki, S., Ramel, S., Rifaut, A. (2012). Capturing and Aligning Assurance Requirements for Business Services Systems. In: Ardagna, C.A., Damiani, E., Maciaszek, L.A., Missikoff, M., Parkin, M. (eds) Business System Management and Engineering. Lecture Notes in Computer Science, vol 7350. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32439-0_5

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  • DOI: https://doi.org/10.1007/978-3-642-32439-0_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-32438-3

  • Online ISBN: 978-3-642-32439-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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