Abstract
In many domains, we find tasks for which no strict process can be prescribed, but which require the expertise of case managers who work with information from a broad set of sources. To support case managers’ highly individual work in such so-called “process clouds”, we present an approach that enables them to structure their work along any suitable mix of keywords, activities and artifacts.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Singularity: Case Management – Combining Knowledge With Process. BPTrends (July 2009), http://www.bptrends.com
van der Aalst, W.M.P., Weske, M., Gruenbauer, D.: Case handling: a new paradigm for business process support. Data & Knowledge Eng. 53(2), 129–162 (2005)
Schmidt, B., Stoitsev, T., Muehlhaeuser, M.: Activity-centric support for weakly-structured business processes. In: Proceedings of the 2nd ACM SIGCHI Symposium on Engineering Interactive Computing Systems (EICS 2010), pp. 251–260. ACM (2010)
Holz, H., Maus, H., Bernardi, A., Rostani, O.: From Lightweight, Proactive Information Delivery to Business Process-Oriented Knowledge Management. Journal of Universal Knowledge Management. Special Issue on Knowledge Infrastructures for the Support of Knowledge Intensive Business Processes (2), 101–127 (2005)
Riss, U., Rickayzen, A., Maus, H., van der Aalst, W.M.P.: Challenges for Business Process and Task Management. Journal of Universal Knowledge Management (2), 77–100 (2005)
van der Aalst, W.M.P.: Process Mining: Discovery, Conformance and Enhancement of Business Processes. Springer (2011)
Makolm, J., Weiß, S., Reisinger, D.: DYONIPOS: Proactive Knowledge Management. In: Proc. 21st Blede Conference eCollaboration: Overcoming Boundaries through Multi-Channel Interaction, pp. 476–482 (2008)
Schonenberg, H., Weber, B., van Dongen, B., van der Aalst, W.M.P.: Supporting Flexible Processes through Recommendations Based on History. In: Dumas, M., Reichert, M., Shan, M.-C. (eds.) BPM 2008. LNCS, vol. 5240, pp. 51–66. Springer, Heidelberg (2008)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Benner, M., Book, M., Brückmann, T., Gruhn, V., Richter, T., Seyhan, S. (2012). Managing and Tracing the Traversal of Process Clouds with Templates, Agendas and Artifacts. In: Barros, A., Gal, A., Kindler, E. (eds) Business Process Management. BPM 2012. Lecture Notes in Computer Science, vol 7481. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32885-5_14
Download citation
DOI: https://doi.org/10.1007/978-3-642-32885-5_14
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-32884-8
Online ISBN: 978-3-642-32885-5
eBook Packages: Computer ScienceComputer Science (R0)