Abstract
A priori evaluation and monitoring of crisis management strategy effectiveness should lead to more effective use of scarce and expensive resources. We propose a two part process: First, a Crisis Management Balanced Scorecard (CMBSC), based on Kaplan and Norton’s Balanced Scorecard, guides the monitoring and implementation of a crisis management strategy. In support of the CMBSC we propose a systems-based structuring of the tangible and intangible concerns that are the basis of crisis management.
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Sarriegi, J.M., Rich, E., Laugé, A., Labaka, L., Hernantes, J. (2012). Creating and Testing Holistic Crisis Management Strategies: The Crisis Management Balanced Scorecard and Systems Modelling. In: Aschenbruck, N., Martini, P., Meier, M., Tölle, J. (eds) Future Security. Future Security 2012. Communications in Computer and Information Science, vol 318. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33161-9_38
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DOI: https://doi.org/10.1007/978-3-642-33161-9_38
Publisher Name: Springer, Berlin, Heidelberg
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